Rogers Behavioral Health · 9 hours ago
Intake Manager
West Allis, WI
Full-time
Onsite
Mid, Senior Level
2+ years expRogers Behavioral Health is seeking an Intake Manager to provide oversight for the Intake department across all campuses. The role involves managing staff, coordinating operations, and ensuring compliance with policies and procedures related to patient admissions.
Addiction TreatmentHealth CareHealth DiagnosticsMedicalMental Health
Responsibilities
Maintain working knowledge of the job duties of the Intake Supervisor, Lead Intake Specialist, Intake Specialist, and Receptionist
Responsible for managing the leadership staff of the campus intake department with duties that include:
Interviewing, hiring and onboarding of intake specialists and receptionists and managing FTEs to budget
Creating staff schedules, planning for coverage of staff PTO or time away from work, monitoring staff time and attendance and manage labor costs to budget
Provide leadership and support to staff via effective communication and ongoing performance feedback. May provide disciplinary action in accordance with policy and with the support of HR, as needed
Manage And Support The Development Of All Intake Staff
Provide the development of and implementation of orientation and training processes for staff
Create and maintain training materials and documentation standards
Coordinate training schedule with applicable stakeholders
Provide continuing education for intake staff members on process and system enhancements
Provide ongoing 1:1 support, coaching and required performance reviews
Monitor Daily Flow Of Intake Department
Collaborate and communicate with internal departments regarding capability and capacity to admit patients
Oversee completion and follow up of daily audits
Review reports to address safety and patient experience with intake process... that need to be completed and timeliness of admission flow
Provide support and guidance to staff members on cases that present with complexities
Ensure staff are adhering to policies and procedures
Maintain communication with leadership team
Collaborate with internal departments and external facilities/referents as it relates access to care
Establish policies and procedures in support of Intake department function
Assist in resolution of complaints and grievances related to the admissions process:
Assist in investigation of incident reports
Resolve complaint calls escalated to leadership and engage manager in as needed
Provide recommendations for opportunities for improvement
Complete other duties as assigned by Campus Vice President of Operations
Understand and apply policies and procedures in accordance with external regulatory agencies:
Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations
Attend and participate in development opportunities to increase involvement and awareness of regulations
Conduct Self In a Professional Manner
Demonstrate organization skills that promote timely response to all inquiries and task completion
Communicate with all individuals in a positive and professional manner
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution
Communicate concerns up to supervisor and provide solutions for the same
Attend meetings and is prepared with data
Demonstrate a positive and professional attitude toward parties outside Rogers Behavioral Health (patient’s families, visitors, vendors, etc.)
Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control and Employee Health policies and procedures
Be available for on-call coverage as scheduled. Holiday and weekend rotations required
Promote Department Goals And Mission Of Rogers Behavioral Health
Comply with Rogers culture agreements and all Hospital’s policies and procedures
Qualification
Required
Associate's Degree required
Minimum of two (2) years' experience in healthcare admissions or patient access
Supervisory or lead experience within proven results
Completion of required trainings under Rogers' policies
Electronic medical record software experience
Knowledge of insurance providers
Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required
Preferred
Bachelor's Degree or actively pursuing Bachelor's Degree preferred
Knowledge of medical terminology preferred
Knowledge of level of care medical necessity criteria
Benefits
Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)
Company
Rogers Behavioral Health
Rogers Behavioral Health is a health care firm that offers effective mental health and addiction treatment for children, teens and adults.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Jagoditz
Chief Financial Officer
Terri Schultz
VP of Patient Care/CNO
Recent News
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