Duncan-Parnell Inc. · 21 hours ago
Operations & Customer Support Associate
Marietta, GA
Full-time
Onsite
New Grad, Entry LevelDuncan-Parnell Inc. is the Southeast’s leading distributor of technology products and services for the construction and engineering industries. They are seeking an Operations & Customer Support Associate to ensure efficient daily operations and deliver exceptional customer service while providing operational, sales, and administrative support to customers and team members.
Construction
Responsibilities
Assist customers with orders and provide solutions to meet their needs. Respond to inquiries promptly and while ensuring all customers and colleagues are treated courteously and professionally
Process orders for equipment, supplies, accessories, and rentals via the company ERP system from face-to-face customers, phone orders, and internal sales representatives. Upsell and cross-sell where appropriate to meet customer needs
Manage rental equipment processes including quoting, setup, check-out, check-in, billing, and other documentation, while ensuring assets are maintained and accounted for
Perform all receiving activities (unpacking, verifying, entering inventory receipts, and stocking items). Execute shipping duties (pulling, organizing, packing, and preparing outbound orders). Coordinate with carriers and internal delivery services for timely fulfillment
Maintain a clean, safe, and presentable showroom, office space, and warehouse environment. Ensure merchandising displays are regularly stocked, attractive, organized, and aligned with brand standards
Complete regular cycle counts and inventory audits while also assisting in maintaining accurate inventory records
Open and close the branch according to posted hours of operation (Mon-Fri, 8 am-5 pm), ensuring all security and safety procedures are followed
Help with general office duties including filing, recordkeeping, and supporting sales and operations staff with administrative needs
Coordinate with other team members to fulfill orders, meet deadlines, and ensure smooth branch operations
Perform additional duties as assigned by the Branch Manager
Qualification
Required
Friendly, approachable, and highly customer-focused, demonstrating an excellence-in-service mindset
Dependable, motivated self-starter who takes initiative with a positive, 'can-do' attitude committed to quality experiences for all stakeholders
Able to transition smoothly between front-line customer interactions and detailed operational tasks
Reliable and punctual; consistently meets work deadlines and commitments
Excellent organization and time management skills with the ability to multi-task and self-prioritize
Clear and effective communicator that is courteous and professional in person, by phone, and via email with customers, co-workers, and suppliers
Adaptable, curious, and eager to learn new processes, products, and systems
Proficient in Microsoft Windows and Office (Word, Outlook, Teams, Excel) for document preparation, email correspondence, and data-based decisions
Comfortable navigating enterprise systems (ERP such as P21 & CRM such as Salesforce) for order processing, rental management, and customer information
Must be able to perform essential physical tasks such as sitting, standing, walking, lifting (up to 50 lbs.), carrying, and reaching
Experience in a role combining customer service and operational responsibilities (such as sales support, retail operations, logistics) strongly preferred
High school diploma or equivalent required; college degree preferred
Knowledge of surveying, construction, or Trimble technologies is a plus
Experience in rental management or customer-facing service roles is beneficial
Benefits
Medical, dental, vision, life, and long-term disability insurance available
Medical and dependent care FSA or HSA
401(k) Retirement Plan
PTO and Holidays
Paid Parental Leave
Company
Duncan-Parnell Inc.
Since 1946, Duncan-Parnell has been the trusted supplier to architects, engineers, construction contractors, surveyors and designers.
Founded in 1946
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase