Junior Product Support Planner jobs in United States
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Teradata · 10 hours ago

Junior Product Support Planner

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Teradata is a company that empowers people with better information through its cloud analytics and data platform for AI. As a Junior Product Support Planner, you will assist in automating report analysis, creating support process documentation, and managing software and hardware lifecycle management while collaborating with various teams within the organization.

AnalyticsBusiness IntelligenceCloud Data ServicesCloud StorageData GovernanceData ManagementMarketingPrivate CloudSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Build forms and workflows in SharePoint for multiple level approval processes
Automate pareto charts from data analysis
Create standard templates and checklists in AHA, confluence and SharePoint
Build Reports from JIRA projects with cross reference to customer cases
Process and manage SW availability
Ability to maintain and prioritize based on business value and ongoing list of requirements
Process service extensions and identify and track risks
Create support process, product knowledge and technical specs and design documentation
Shadow Senior Product Support Managers to learn the release cycle with the goal to self-drive supportability requirements for Teradata various products and programs within a year of onboarding

Qualification

SharePointJIRAConfluenceExcel macrosOS systems knowledgeCVE proceduresSoftware release cyclesProject managementCommunication skillsInterpersonal skillsTeam skills

Required

Bachelor's degree in computer science or electronics technology discipline
Knowledge of SharePoint
Knowledge of JIRA and Confluence
Knowledge of AHA
Knowledge of creating macros and charting in Excel
Knowledge of OS systems and CVE procedures
Strong verbal and written communication skills
Ability to prepare and deliver presentations
Project management
Excellent interpersonal skills
Strong facilitation and team skills
Conceptual understanding of software release cycles

Company

Teradata

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Teradata is the connected multi-cloud data platform company. Our enterprise analytics solve business challenges from start to scale.
dateFounded in 1979
location
San Diego, California, USA
people-size10001+ employees
web-link
https://www.teradata.com

H1B Sponsorship

Teradata has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (31)
2023 (15)
2022 (27)
2021 (34)
2020 (12)

Funding

Current Stage
Public Company
Total Funding
unknown
2007-09-21IPO

Leadership Team

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Michael Koehler
President & CEO
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Louis Landry
Chief Technology Officer
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