NEOGOV · 1 day ago
Licensing Services Representative (Tukwila)
King County – Tukwila, WA
Full-time
Onsite
Entry Level
$49K/yr - $65K/yr
2+ years expNEOGOV is seeking a Licensing Services Representative to join their team in Tukwila. The role involves providing excellent customer service while verifying documents and issuing driver licenses and identification cards, ensuring compliance with laws and regulations.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Verify authenticity of documents, evaluate information, and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations, and procedures
Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicant’s eligibility
Collect DOL licensing fees
Approve or deny (pending) enhanced applications and issue federally-approved EDL/EID to eligible applicants
Use sound judgement and make independent decisions to assess customer qualifications (physical, medical, and visual) for licensing issuance
Travel, including relief to other offices and training. Travel may require overnight accommodations
Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills
Qualification
Required
U.S. Citizenship
Valid WA driver license and five (5) years of licensed driving experience. Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire
A total of two (2) years of direct customer service work experience providing product/services to the general public
One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work
Typing speed of 30 wpm or greater
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions
Promote and support a respectful, equitable, and inclusive workplace for all employees
Promote and support respectful, equitable, and inclusive delivery of services to customers
Take action to learn and grow
Take action to meet the needs of others
Verified reliability and malfeasance check for previous five years of employment
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position
In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment
This position requires you to work at other Licensing Services Offices and Part Time Offices on a rotating basis
Preferred
One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service
One (1) year of experience with the ability to responsibly and accurately handle the public's money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles
Experience performing driver license examiner duties and issuing driver licenses and id's (any state)
Benefits
Employees assigned to work in King County receive an additional 5% premium pay to the salary stated above and a free ORCA Pass.
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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