PPLSI · 12 hours ago
Customer Care Inside Sales Consultant
Ada, OK
Full-time
Onsite
Entry Level
1+ years expPPLSI is seeking a Customer Care Inside Sales Consultant who will play a fundamental role in achieving customer revenue growth objectives by resolving Member issues and rebuilding confidence in the company's offerings. The ideal candidate will be passionate about customer experience, persuasive, and motivated to retain and upgrade memberships through effective problem resolution and member education.
Service Industry
Responsibilities
Be an advocate for PPLSI and its products and educate member on value of PPLSI products
Earn Member trust and re-build the relationship through effective problem resolution, reselling the benefits and value of PPLSI’s products & services
Use discovery methods to identify member needs
Maintain professional and empathetic interactions
Maintain adherence to flexible call flow
Participate in ongoing training and development
Utilize feedback to improve performance
Drive to set aggressive goals and surpass them
Work closely with all segments of PPLSI to retain the Member by solving their issues using exceptional customer service skills and employing safe tools in a cost-effective manner
Learn and understand all PPLSI products including legal, identity theft, small business, and supplements
Analyze customer needs and tailor PPLSI products and benefits to the customer’s situation
Sell the value of long term, lifetime legal and identity theft protection
Present plans and benefits confidently and comprehensively
Meet minimum targets of Retention KPIs which would include; Minimum number of saves, Minimum conversion rate, Meet and exceed quality targets, Meet and exceed attendance & adherence targets
Qualification
Required
High school diploma or equivalent required
Comfortable utilizing technology
Strong active listening skills and ability to overcome objections
Ability to multi-task, prioritize and manage time effectively
Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Preferred
One or more years of experience in customer service in a sale environment preferred
Company
PPLSI
We create services that protect and empower people.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Anne Gardner
Chief Executive Officer
Anthony Agurs
President&CEO
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