Prodapt · 7 hours ago
Junior Network Engineer
Richardson, TX
Full-time
Onsite
Entry Level
1+ years expProdapt is seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for their customer base utilizing SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers, offering an excellent opportunity to gain hands-on experience with cutting-edge networking technology.
Information TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed
Assist in the hands-on configuration and deployment of network devices via CLI, ensuring hardware is optimized for performance and security compliance
Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure
Contribute to technical documentation, troubleshooting guides, and knowledge base articles
Assist senior engineers with lower-complexity customer orders (MACDs) and configuration validation
Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision
Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs
Qualification
Required
US Citizenship Required
Onsite in Richardson, TX
Associate or Bachelor's degree in Computer Science, engineering or a related field, or equivalent practical experience
Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to advanced technologies like VoIP and SD-WAN
Basic problem-solving ability and strong analytical mindset
Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders
1+ years of experience in technical support (Helpdesk or NOC) or relevant network internships is a significant advantage
CCNA certification (or equivalent) is highly desirable
Company
Prodapt
Prodapt is the largest specialized player in the Connectedness industry.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
ServiceNow Ecosystem VenturesAffirma Capital
2024-07-24Series Unknown
2019-09-09Private Equity· $75M
Leadership Team
Manish Vyas
Managing Director & CEO
Ramanathan J
CFO
Recent News
Morningstar.com
2026-01-08
Morningstar.com
2025-11-05
2025-09-19
Company data provided by crunchbase