Learning Design Manager jobs in United States
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Crisis Text Line · 22 hours ago

Learning Design Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$79K/yr - $98K/yr
date6+ years exp

Crisis Text Line is dedicated to supporting individuals in crisis through empathetic volunteer engagement. The Learning Design Manager will lead the Learning Design function to create impactful training experiences for volunteers, aligning learning initiatives with organizational goals and fostering a high-performing team.

Information TechnologyMessagingNon Profit

Responsibilities

Provide strategic leadership to align learning and engagement initiatives with organizational goals, ensuring volunteer training drives meaningful impact
Lead and develop a high-performing team of Program Leads, setting clear expectations, fostering growth, and driving overall team performance
Oversee program operations and impact measurement, ensuring learning solutions scale effectively across the full volunteer lifecycle
Bring expertise and a strong perspective in customer engagement, community education, or volunteer learning programs to inform innovative and effective approaches

Qualification

Learning designInstructional designProgram developmentPeople managementTraining program designImpact measurementCross-functional collaborationCustomer engagementCommunity educationVolunteer learningAdaptability

Required

6+ years of experience in learning design, instructional design, or education program development
2+ years of people management experience, leading designers or content specialists
Proven ability to design and scale training programs aligned to defined competencies and learner outcomes
Strong point of view on learning strategy, instructional quality, and learner experience
Experience prioritizing work and aligning learning solutions to organizational goals and impact measures
Comfort operating in ambiguous environments and evolving existing programs or systems
Experience partnering cross-functionally with Learning Engagement, Community, Clinical/SMEs, Operations, or Product

Preferred

Experience in nonprofit, healthcare, mental health, or volunteer-based organizations
Familiarity with LMS platforms, learning tools, or digital learning ecosystems
Background in customer education, enablement, or community education
Experience supporting distributed or volunteer learner populations

Benefits

Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
Employer-funded HSA contributions
Generous PTO, sick time, and 19 paid holidays with a winter break
12 weeks of fully paid parental leave after 26 consecutive weeks of service
Monthly internet and mental health stipends
Annual Wellness Stipend
Home office and professional development stipends
403(b) retirement plan with employer contribution
Sabbatical after 3 years of service

Company

Crisis Text Line

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Glassdoor3.9
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Crisis Text Line is free, 24/7 emotional support for those in crisis.
dateFounded in 2012
location
New York, New York, USA
people-size201-500 employees
web-link
http://www.crisistextline.org/

Funding

Current Stage
Growth Stage
Total Funding
$30.8M
Key Investors
Face the Fight
2024-09-18Grant
2016-06-15Series B· $23.8M
2015-10-08Series Unknown· $7M

Leadership Team

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Dena Trujillo
Interim Chief Executive Officer
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Recent News

GlobeNewswire
Crisis Text Line Releases First-of-Its-Kind Global Report on the Economic Impact of Volunteer-Powered Mental Health Support
2026-01-20
Crisis Text Line
Crisis Text Line Offers Expert Guidance to Cope With Holiday Stress, Loneliness, and Financial Strain
2025-12-02
WebWire
NPR names Mishka Pitter-Armand Chief Marketing Officer
2025-10-17
Company data provided by crunchbase