Kestra Financial · 17 hours ago
Senior Application Support Engineer
Austin, TX
Full-time
Onsite
Senior Level
5+ years expKestra Financial is a company that offers industry-leading wealth management platforms for independent financial professionals. They are seeking a highly skilled and proactive Senior L2 Application Support Engineer to ensure the stability, performance, and reliability of mission-critical applications while mentoring teammates and collaborating with various stakeholders.
BankingConsultingFinanceFinancial Services
No H1B
Responsibilities
Serve as a senior technical resource for L2 support, independently triaging, diagnosing, and resolving the most complex incidents across Kestra’s custom and third‑party applications including web, API, and data services built on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory
Analyze telemetry, logs (IIS, application logs, Kusto/KQL), and performance metrics (Azure Application Insights, Monitoring) to uncover root causes, identify systemic patterns, and anticipate emerging issues
Lead problem‑management efforts by identifying recurring issues, evaluating long‑term risks, and recommending strategic improvements to architecture, processes, monitoring, and tooling
Collaborate with engineering squads and SREs to reproduce defects, provide detailed findings, and influence the prioritization of fixes and enhancements
Take full ownership of support tickets from intake through resolution prioritizing effectively, communicating proactively with technical and non‑technical stakeholders, and ensuring timely closure aligned with SLAs
Document technical designs, troubleshooting patterns, and knowledge artifacts to strengthen team capability and accelerate future resolution
Mentor junior and mid‑level support engineers, guiding them through complex investigations, best practices, and strategic thinking
Act as a go‑to resource for cross‑team collaboration, bridging communication between support, engineering, infrastructure, and security teams
Support integration troubleshooting for third‑party APIs, SSO (OAuth/OIDC), and file transfer processes
Proactively communicate updates, risks, and recommendations to stakeholders
Uphold Kestra’s core values Make it Happen, One Team, Serve in every interaction and deliverable
Provide periodic off‑hours or on‑call support as part of a shared rotation
Qualification
Required
5-10 years of experience in application support, technical support, DevOps, or software engineering, with a proven track record of leading complex investigations and driving improvements
Bachelor's degree in computer science, Information Technology, Information Systems, or equivalent practical experience
Demonstrated success supporting distributed applications in Azure or hybrid cloud environments
Deep expertise troubleshooting .NET and JavaScript/TypeScript applications running in Azure
Strong proficiency with Azure Monitor, Log Analytics, and Kusto/KQL
Advanced SQL skills and experience with relational (SQL Server) and NoSQL (Cosmos DB) databases
Strong understanding of web application architecture, RESTful APIs, and cloud-native patterns
Hands-on experience with Azure services: App Service, Functions, Storage, Application Insights, Container Apps, Service Bus, Data Factory, and related components
Familiarity with Git workflows, CI/CD pipelines (Azure DevOps or GitHub Actions), and modern DevOps practices
Ability to translate complex technical findings into clear, actionable communication for diverse audiences
Recognized as a subject‑matter expert; sought out for guidance on complex support and reliability challenges
Mentor colleagues, elevating team capability and fostering a culture of continuous learning
Anticipates problems, develops preemptive solutions, and evaluates long‑term impacts
Navigates complex interpersonal situations with strong communication and collaboration skills
Demonstrates ownership, accountability, and the ability to 'Make it Happen' with minimal oversight
Experience with scripting (PowerShell, Bash) for automation
Exposure to C#/.NET, React/TypeScript, or legacy systems (Angular, .NET Framework 4.x)
Knowledge of networking fundamentals (DNS, VNETs, App Gateway, Front Door, CDN)
Familiarity with OAuth/OIDC SSO flows and third‑party integrations
Preferred
Experience with ITIL or similar service management frameworks
Background supporting applications in financial services or other regulated industries
Benefits
401(k)
Health insurance
A competitive benefits package
Opportunities for training, development, and long-term growth within the firm
Tuition reimbursement for qualified expenses
Company
Kestra Financial
Kestra Financial provides a leading independent advisor platform.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-02-25Acquired
Leadership Team
Christine Brown
Head of Advanced Planning
Recent News
2025-11-20
Company data provided by crunchbase