MOTUL · 21 hours ago
Customer Service Representative - Key Account
LA Metro Area
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
6+ years expMOTUL is a company in the automotive and mobility industry, seeking a Customer Service Representative - Key Accounts. The role involves delivering exceptional customer service, managing key customer accounts, and coordinating with internal teams to ensure customer satisfaction and operational excellence.
Oil and Gas
Responsibilities
Serve as the primary point of contact for key customer accounts, ensuring a high-quality, responsive service experience
Manage order entry, proofing, and processing in SAP, ensuring accuracy and timely customer communication
Coordinate with internal teams to resolve billing, credit, logistics, or service-related issues efficiently
Support the onboarding of new customers, ensuring smooth setup and activation
Partner with Sales and Marketing to support promotional initiatives, lead identification, and brand visibility
Analyze customer buying patterns and product mix (SKUs) to identify upsell and cross-sell opportunities
Maintain accurate records of customer interactions, order status, and account activity
Stay informed on industry trends and product developments to provide relevant insights to customers
Act as an escalation point for complex account matters, ensuring timely and effective resolution
Qualification
Required
Academic background in Business Administration or a related field
Minimum of 6 years of relevant professional experience in account management, customer service, or a related commercial role, preferably in the automotive aftermarket industry
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Strong communication, organizational, and analytical skills with a customer-first mindset
Collaborative, team-oriented approach and ability to work cross-functionally
Preferred
Experience with ERP (SAP), CRM, and WMS systems highly preferred
Company
MOTUL
Motul develops high performance metalworking fluids and lubrication products.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase