Chubb · 19 hours ago
ESIS Claims Team Leader, AGL
9225 Indian Creek Pkwy Suite 350, Overland Park, KS, 66210, US
Full-time
Onsite
Senior Level
7+ years expChubb is a world leader in insurance, providing a wide range of insurance services globally. The ESIS Claims Team Leader supervises and directs the activities of Claims Representatives, ensuring efficient investigation and settlement of claims while managing team performance and development.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Supervises and directs the activities of Claims Representatives in the investigation and settlement of claims to assure prompt, efficient and fair claims services
Reviews initial notice of claim, determines extent and validity of coverage, and screens for qualification for flow process. Determines measures to be taken in absence of coverage or questionable cases
Assigns work to subordinate Claims Representatives. Determines and delegates settlement authority to Claims Reps, in conjunction with Claim Vice President or Unit Manager. Retains higher settlement authority beyond scope of subordinates; may directly settle such cases. Refers cases beyond scope of authority to Unit Managers
Supervises investigations, and oversees settlement or disposition of claims by assuring prompt contact of insureds and claimants, timely investigation, and equitable settlement
Establishes loss reserves to reflect probable Company obligation; and reviews and modifies reserves as necessary
May directly settle claims, depending on office size, territory, and workload. Evaluates work of subordinate Claims Reps on open cases, or at periodic intervals. Provides direction and counsel by identifying areas of improvement needed
Initiates proceedings for subrogation or recovery. On cases in suit, contacts and directs the activities of Claims Attorney. Negotiates and authorizes settlement
Participates in human resources processes affecting subordinates in assigned unit, conducts Performance Evaluations, implements training and development. Participates in salary administration process. Responsible for recruitment and staffing of unit as vacancies occur
Qualification
Required
High level of technical claims knowledge and competence as evidenced by a minimum of 7 years claims handling experience
Multiple jurisdictional claims handling experience with the requisite Adjuster Licenses desired
Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience
Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement claims management Best practices through coaching, training and mentoring
Demonstrates an understanding of team building theory and the techniques of continuous quality improvement and how they apply to ongoing activities
Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives
Excellent communication, negotiation and interpersonal skills to effectively interact with all levels of an organization both internal and external
Strong analytical and problem solving ability
Demonstrated ability to provide consistent superior service to customers
Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
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2026-01-22
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