Global Payments Inc. · 9 hours ago
Data Operations Specialist
Alpharetta, GA
Full-time
Onsite
Mid Level
3+ years expGlobal Payments Inc. is a leading provider of payment technology and software solutions. The Data Operations Specialist will ensure active monitoring, ticket handling, request fulfillment, and proactive communication while maintaining high site uptime and data availability.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
No H1B
Responsibilities
Demonstrate the ability to analyze data related production issues and provide sound resolutions or a path forward to be resolved by the development team
Coordinate with various teams and help resolve service desk tickets for all issues, analyze root cause and assist in efficient resolution of all production processes
Coordinate with IT groups and internal Business Units to ensure effective application services to ensure reliability of all applications
Analyze all business processes and ensure compliance to all controlled processes according to business requirements
Will create a healthy maintenance cycle for existing solutions to ensure they are up to date and leverage full solutions
Properly communicate both written and verbally all issues and resolution actions
Develop and maintain professional relationships with all Relationship Manager and provide support as needed
Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
Utilize available performance improvements tools to offer suggestions that will increase system and application functionality
Retrofitted automated Alerts and Monitoring for critical applications to create Incident tickets in the ticketing system tool and to display on the Executive DashBoard
Must show flexible enough to learn any tools/technology when needed
The ability to provide Continuous improvement or automation resolutions is a plus
Qualification
Required
Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship
3+ years of strong Production support background using Cloud & on-premise technologies & applications
Good understanding of Change Management or release management
Knowledge of SQL and PLSQL with the ability to write and understand queries
Good understanding or proficiency in scripting languages such as Python
Must have knowledge on Windows command familiarity and scripting (Powershell)
Experience with any scheduling tools, with preference given to those familiar with CTM or Cloud Composer (Airflow)
Very good knowledge on scripting using Python & UNIX Shell scripting
Good understanding on Cloud based services like Composer, Bigquery, cloud Storage, networking, Cloud Run, SQL & Pub/Sub
Should be capable of writing SQL queries for debugging, coding, and support tasks
Must have good understanding on SDLC life cycle
Good understanding on Code repo management, branching strategy, Version controlling using GITHUB, VSTS & Teamforge etc
Strong analytical, planning, and organizational skills with an ability to manage competing demand
Excellent communication skills, verbal and written; should be able to collaborate across business teams (stakeholders) and other technology groups as needed
Minimum 3 Years Of Relevant Prod Support Experience
Software Engineering, Information Systems or other Technical degree; additional experience in lieu of degree will be considered
Preferred
Knowledge of Control and or Cloud Composer
The ability to provide Continuous improvement or automation resolutions is a plus
Exposure to Payments industry is a plus
Advanced scripting skills in Python
Expertise in other BI tools like MSTR
A good understanding of the payment domain
Basics in AI/ML
Company
Global Payments Inc.
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2026-01-22
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