Moody's Analytics · 23 hours ago
Vice President Manager-Benefits Operations & Delivery
New York - 7 World Trade Center
Full-time
Onsite
Senior Level, Lead/Staff
$151K/yr - $219K/yr
10+ years expMoody's Analytics is a global leader in ratings and integrated risk assessment, dedicated to transforming how the world sees risk. The Vice President of Benefits Operations and Delivery will lead the global execution of employee benefits programs, focusing on operational excellence and compliance while enhancing employee experience.
Financial Services
Responsibilities
Lead Moody’s global benefits operations and delivery team, ensuring consistent, high-quality employee experiences across all regions
Oversee the full spectrum of programs including Health and Wellness, Savings and Retirement, Life and Disability Insurance, and Work-Life Balance offerings
Ensure accurate and seamless day-to-day benefits administration, including open enrollment, leave of absence management, and employee inquiries
Maintain audit-ready processes, SOP documentation, and compliance with global and local regulations, including U.S. benefits laws and social benefits reporting
Lead the implementation, optimization, and automation of benefits platforms. Introduce AI-driven tools to personalize employee interactions, enhance reporting, and strengthen self-service capabilities
Drive operational efficiency and service excellence through ongoing process improvements and employee feedback analysis. Track and report on KPIs and service levels to inform strategic decisions
Manage external vendor relationships to ensure cost-effective, high-quality service delivery
Collaborate with internal partners such as Centers of Excellence, Payroll, Finance, Technology, and People Services & Solutions to ensure integrated and scalable processes
Support change management initiatives, including vendor transitions, policy updates, and system upgrades
Foster a culture of inclusion, innovation, and service excellence within the benefits operations team
Qualification
Required
Minimum 10 years of experience in Benefits Operations or Total Rewards, with significant global scope
Proven track record managing global benefits delivery, including leave of absence management and regulatory compliance
Strong leadership skills with the ability to manage and engage teams across geographies
Demonstrated curiosity and forward-thinking mindset, with experience or interest in applying AI to enhance efficiency and employee experience
Excellent vendor management and negotiation skills, with proven ability to build and sustain strong partnerships
Solid project management and process improvement expertise; experience implementing and optimizing HR technologies
Exceptional communication, stakeholder management, and analytical skills
Commitment to documentation excellence and maintaining audit-ready processes
Collaborative, inclusive leadership style with a focus on service excellence
Bachelor's degree required
Preferred
Strong U.S. benefits expertise highly preferred
Experience working in regulated environments is a plus
Proficiency in additional languages is a strong plus for global collaboration and communication
Advanced degree or certification in HR, Business, or related field preferred
Benefits
Medical
Dental
Vision
Parental leave
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
A discounted employee stock purchase plan
Tuition reimbursement
Company
Moody's Analytics
In an era where risks are multiplying and increasingly interconnected, Moody’s helps organizations make sense of the complexities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joey Haug
Talent Attraction Partner
Recent News
2025-09-21
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