Amgen · 7 hours ago
Supply Chain Manager
United States
Full-time
Remote
Mid, Senior Level
$111K/yr - $139K/yr
4+ years expAmgen is a leading biotechnology company focused on serving patients with serious illnesses. The Supply Chain Manager will lead operational triage, ensure accurate fulfillment, and drive continuous improvement initiatives while fostering a collaborative and accountable team environment.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Lead real‑time triage and escalation of complex OTC issues across SAP, Salesforce, EDI, and integrated platforms, ensuring rapid root‑cause identification, stakeholder alignment, and resolution
Maintain end‑to‑end visibility of operational risks, dependencies, and system impacts to prevent service degradation and backlog accumulation
Ensure accurate and timely fulfillment by coordinating daily execution with 3PLs and distribution partners
Resolve shipment exceptions (e.g., delays, temperature excursions, misroutes) through rapid coordination with GCX, Logistics, and Quality teams
Monitor order flow across systems to maintain service continuity and prevent downstream customer or distributor impact
Prepare and maintain operational reports, metrics, and dashboards reflecting process stability and compliance (e.g., SEOX)
Ensure data integrity across SAP, EDI, internal portals, and distribution systems by identifying anomalies and driving corrective actions
Deliver post‑incident summaries outlining root cause, corrective actions, and cross‑functional alignment
Serve as the functional SME for SAP Order‑to‑Cash and EDI, including order management, pricing, billing, returns, and dispute resolution
Troubleshoot IDOCs and integration flows while assessing downstream impacts on revenue, claims, and customer experience
Serve as the operational liaison for external service providers, 3PLs, and logistics partners, ensuring alignment on validations, exception handling, and operational readiness
Coordinate communications across Supply Chain, Accounting, Finance, Quality, Commercial, and Technology teams during incidents, enhancements, and ongoing operations
Execute operational steps during product recalls, including shipment holds, lot‑level tracking, and customer outreach
Coordinate with Quality and logistics partners to ensure accurate and timely execution of recall activities
Provide recall status reporting and documentation required for regulatory and internal audits
Ensure operational readiness for new product launches, including SKU setup, distribution activation, and partner enablement
Coordinate cross‑functionally to validate inventory availability, labeling/pack requirements, and system alignment prior to key launch milestones
Identify and escalate launch‑related risks early (e.g., master data gaps, pricing setup issues, 3PL readiness)
Lead OTC initiatives end‑to‑end, from requirements definition through testing, deployment, and post‑go‑live hypercare
Champion automation and process improvements that reduce manual effort, improve cycle times, and enhance cross‑functional efficiency
Apply structured root‑cause analysis and corrective/preventive actions to prevent recurrence of operational and system issues
Foster a high‑accountability, psychologically safe environment that balances compliance with confidence and execution speed
Reinforce performance through recognition of successes, not solely exception management
Develop structured onboarding and capability‑building programs, including job shadowing and real‑time learning
Build distributed leadership by empowering experienced team members to own defined operational pillars (e.g., Revenue, Claims, Returns)
Qualification
Required
High school diploma / GED and 10 years of Supply Chain experience OR
Associate's degree and 8 years of Supply Chain experience OR
Bachelor's degree and 4 years of Supply Chain experience OR
Master's degree and 2 years of Supply Chain experience OR
Doctorate degree
Benefits
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible
Company
Amgen
Amgen is a biotechnology company that develops and manufactures human therapeutics for various illnesses and diseases.
10001+ employees
H1B Sponsorship
Amgen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (429)
2024 (485)
2023 (485)
2022 (540)
2021 (460)
2020 (444)
Funding
Current Stage
Public CompanyTotal Funding
$28.5B2022-12-12Post Ipo Debt· $28.5B
1983-06-17IPO
Leadership Team
Robert Bradway
Chairman and Chief Executive Officer
Jay Bradner
Executive Vice President of R&D, and Chief Scientific Officer
Recent News
2026-01-24
2026-01-22
Company data provided by crunchbase