American National · 1 day ago
Customer Service Representative II
US MO - Springfield
Full-time
Onsite
Entry, Mid Level
2+ years expAmerican National is a provider of wealth and insurance solutions, and they are seeking a Customer Service Representative II. The role involves mentoring less experienced team members, managing workloads, and handling claims-related inquiries.
Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsuranceLife Insurance
No H1B
Responsibilities
Serves as a mentor for less experienced CSRs in the department
Takes on additional training duties based on their area of expertise, including but not limited to training on the imaging, indexing and prepping of claim documents, as needed
Distributes and monitors the workload to available CSRs
Handles the transferring of claims information to appropriate policies as requested from the claims department and researches no claim mail to find what actions should be taken and the process to handle
Researches claims on unverified policies to resolution
Handles outbound phone calls, dictating letters and following up with the sender as necessary
Qualification
Required
High School diploma or a GED
Minimum of 2 years customer service experience
Benefits
Health
Dental
Vision
401(k) with company match
Paid time off
Professional development opportunities
Company
American National
American National is an insurance company that provides life insurance, health insurance, and auto insurance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-09Acquired
Leadership Team
M
Matthew Ostiguy
Senior Vice President, P&C Chief Operating Officer, American National Insurance Company
Recent News
2025-12-01
2025-12-01
American National Insurance, LLC
2025-10-31
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