Gordon Flesch Company · 1 day ago
Field Service Technician 3
Sioux Falls, SD
Full-time
Onsite
Mid LevelGordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH, offering a high-performance team and exceptional benefits. The role involves diagnosing and resolving complex hardware and software problems, mentoring technicians, and serving as a team lead in the absence of a Field Manager.
ComputerInformation TechnologyRoboticsSoftware
Responsibilities
Perform all duties of the Service Tech 2 role
Diagnose and resolve complex hardware, software, and connectivity problems
Resolve difficult and escalated issues to achieve customer satisfaction
Serve as a Product Specialist on Production Equipment and/or acting as a backup DSS when needed
Work directly with manufacturer’s support representatives as need to provide support resolution
Assist in mentoring and training of technicians
Serve as a “team lead” in the absence of a Field Manager
Qualification
Required
High school diploma or equivalent
Demonstrate proficiency on production machines and/or network connectivity
Excellent organizational skills
Excellent verbal and written communication skills
Proficient use of company-provided technology such as: laptops, smartphones, and software applications
Ability to pass drug screenings and background checks as required
Ability to lift 75 pounds
Maintain a valid driver's license and appropriate auto insurance as dictated by state requirements
Access to reliable vehicle with secure storage for all company issued property
Preferred
Advanced understanding of electronics and mechanical systems
Advanced understanding of network connectivity
Benefits
Medical
Dental
Personal Time
Vacation Time
401(k)
401(k) match
A Wellness Program
Company
Gordon Flesch Company
The Gordon Flesch Company is an office technology solutions provider .
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Flesch
President/CEO
Recent News
2022-07-08
Company data provided by crunchbase