Southeastern Computer Associates | S C A · 8 hours ago
Helpdesk Support Technician
Kennesaw, GA
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $60K/yrSoutheastern Computer Associates, LLC is seeking a Helpdesk Support Technician to provide IT support and services. The role involves designing, implementing, and supporting network connectivity, cloud solutions, and backup solutions, while also addressing technical issues related to various Microsoft and Google applications.
Information Technology
Responsibilities
Design, implementation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Design, implementation, and support of hosted and cloud solutions for clients using technologies that meet their requirements
Design, implementation, and support of data backup solutions and of disaster recovery solutions
IT support relating to technical issues involving Microsoft's and Google’s core business applications, as well as virtual environments built on Microsoft Azure, MS 365, and Google Chrome
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc
Support services for virtualization technologies: VMware, Microsoft
Remote access solution design, implementation, and support: VPN, Terminal Services
Use of the remote monitoring and management (RMM) and professional services automation (PSA) systems: track tasks assigned, enter time, communicate w clients, update agent scripts, document client systems, and respond to support requests
Documentation of devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Ability to work independently as well as in a team environment
Ability to communicate effectively
Escalate service or project issues that cannot be completed within agreed service levels
Communicate to clients: keeping them informed of progress, notifying them of impending changes, agreed outages, etc
Maintain specific knowledge of the client and how IT relates to their business strategy and goals
Document and maintain internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses in PSA as they occur
Understand processes in PSA, RMM, and other internal systems
Work through assigned tickets in PSA
Work through a daily schedule in PSA that has been established through the dispatch process
Account for all time, billable and non-billable time thru ticketing system
Develop in-depth knowledge of the SCA's service catalog and how it relates to client’s needs
Remain up-to-date with current and future technologies emerging in the industry
Improve client service, perception, and satisfaction
Perform all work and make all decision based on SCA's core values and Count on Us philosophy
Qualification
Required
Design, implementation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Design, implementation, and support of hosted and cloud solutions for clients using technologies that meet their requirements
Design, implementation, and support of data backup solutions and of disaster recovery solutions
IT support relating to technical issues involving Microsoft's and Google's core business applications, as well as virtual environments built on Microsoft Azure, MS 365, and Google Chrome
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc
Support services for virtualization technologies: VMware, Microsoft
Remote access solution design, implementation, and support: VPN, Terminal Services
Use of the remote monitoring and management (RMM) and professional services automation (PSA) systems: track tasks assigned, enter time, communicate w clients, update agent scripts, document client systems, and respond to support requests
Documentation of devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Ability to work independently as well as in a team environment
Ability to communicate effectively
Escalate service or project issues that cannot be completed within agreed service levels
Communicate to clients: keeping them informed of progress, notifying them of impending changes, agreed outages, etc
Maintain specific knowledge of the client and how IT relates to their business strategy and goals
Document and maintain internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses in PSA as they occur
Understand processes in PSA, RMM, and other internal systems
Work through assigned tickets in PSA
Work through a daily schedule in PSA that has been established through the dispatch process
Account for all time, billable and non-billable time thru ticketing system
Develop in-depth knowledge of the SCA's service catalog and how it relates to client's needs
Remain up-to-date with current and future technologies emerging in the industry
Improve client service, perception, and satisfaction
Perform all work and make all decision based on SCA's core values and Count on Us philosophy
Company
Southeastern Computer Associates | S C A
Metro-Atlanta's Most Reliable and Responsive IT Support Businesses and Schools.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase