Enru Logistics · 11 hours ago
Senior Account Manager
Bolingbrook, IL
Full-time
Onsite
Mid, Senior Level
$75K/yr - $110K/yr
3+ years expEnru Logistics is a company focused on customer service excellence, and they are seeking a Senior Account Manager to build and maintain strategic relationships with their marquee customers. The role involves managing the complete order lifecycle while ensuring high-quality customer experiences and account retention.
Transportation/Trucking/Railroad
Responsibilities
Build and maintain strong, long-term relationships with assigned clients
Act as the trusted advisor and primary point of contact for all client needs
Monitor account performance and financial health to ensure retention and profitability
Identify opportunities for growth and collaborate with internal teams to execute
Manage the end-to-end order process, ensuring accuracy and timely fulfillment
Schedule shipments and oversee daily pickup execution to ensure on‑time perform
Coordinate shipment scheduling and proactively communicate updates to clients
Resolve issues quickly and effectively to maintain client satisfaction
Generate and maintain reports related to shipments, order status, and performance metrics
Perform administrative tasks to support account and operational efficiency
Handle day-to-day inquiries and requests with professionalism and urgency
Collaborate with internal teams (Operations, Logistics, Pricing, Finance, Sales, Customer Success) to deliver solutions
Managing account turnovers, process flows, documentation, and internal/external communications when away from the office
Facilitate and lead monthly business reviews for both internal and external stakeholders, covering financial performance, accounts receivable status, volume trends, and key service KPIs
Maintenance in the CRM for assigned accounts. This includes contacts, account process changes, contract details, and tracking service failures
Qualification
Required
Bachelor's degree in Business, Supply Chain, or related field
3+ years of experience in account management, customer service, or logistics
Strong organizational skills and attention to detail
Excellent communication and problem-solving abilities
Proficiency in CRM systems and order management tools
Company
Enru Logistics
We are specialize in consolidation and seamless transportation solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Saunders
Senior Vice President & Chief Financial Officer
Garret F.
Chief Digital Officer
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