Crisis Text Line · 22 hours ago
Learning and Engagement Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $85K/yr
5+ years expCrisis Text Line is dedicated to providing support to individuals in crisis. The Learning & Engagement Manager will lead the Learning & Engagement function, focusing on developing impactful educational programs and engagement experiences for volunteers, ensuring alignment with organizational goals.
Information TechnologyMessagingNon Profit
Responsibilities
Provide strategic direction and prioritize initiatives to ensure learning and engagement programs advance organizational goals and volunteer impact
Lead and support Program Leads by setting clear expectations, fostering professional growth, and driving high-performing team outcomes
Oversee program operations and measure impact to ensure continued education offerings scale effectively across the full volunteer lifecycle
Bring deep expertise and a thoughtful perspective in community education, volunteer engagement, or learning program design to shape innovative and meaningful experiences
Guide the development of differentiated learning and engagement pathways that meet the needs of volunteers at varying stages of tenure, skill, and involvement
Qualification
Required
5+ years of experience in learning, community education, customer education, enablement, or engagement programs
2+ years of people management experience, with a proven ability to coach, prioritize, and drive performance
Demonstrated success building and delivering learning or engagement programs end-to-end, including ongoing education, cohort-based learning, or events
Strong ability to translate feedback and organizational priorities into scalable programs
Experience operating in ambiguous, fast-moving environments and building new functions or initiatives
Proven cross-functional partnership experience (e.g., Ops, Product, Clinical/SMEs, Marketing)
Clear point of view on community engagement and learner experience; comfortable making tradeoffs and decisions
Ability to operate as a player-coach, balancing strategy with hands-on execution
Preferred
Experience in nonprofit, healthcare, mental health, or volunteer-driven organizations
Background in customer education, community-led growth, or SaaS environments
Familiarity with LMS, community platforms, or event tools
Experience supporting external-facing or revenue-adjacent education programs
Volunteer experience
Benefits
Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
Employer-funded HSA contributions
Generous PTO, sick time, and 19 paid holidays with a winter break
12 weeks of fully paid parental leave after 26 consecutive weeks of service
Monthly internet and mental health stipends
Annual Wellness Stipend
Home office and professional development stipends
403(b) retirement plan with employer contribution
Sabbatical after 3 years of service
Company
Crisis Text Line
Crisis Text Line is free, 24/7 emotional support for those in crisis.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$30.8MKey Investors
Face the Fight
2024-09-18Grant
2016-06-15Series B· $23.8M
2015-10-08Series Unknown· $7M
Leadership Team
Dena Trujillo
Interim Chief Executive Officer
Recent News
Crisis Text Line
2025-12-02
2025-10-17
Company data provided by crunchbase