The MedElite Group · 8 hours ago
Client Services Manager
Brooklyn, NY
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $100K/yr
2+ years expThe MedElite Group is dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. As the Client Services Manager, you will act as a key bridge between newly onboarded facilities and RPM services, fostering relationships and overseeing the implementation of medical equipment and services while managing a team of medtech professionals.
Business DevelopmentConsultingDocument PreparationMedicalRisk Management
Responsibilities
Build and maintain rapport with facility leadership and staff to establish strong working relationships
Act as the primary liaison between external partners and facility teams during the rollout of RPM services
Oversee the deployment and technical operations of Remote Patient Monitoring (RPM) systems and medical devices
Explain and demonstrate our RPM services and machines to facility stakeholders
Lead and manage a med tech team (up to 10 direct reports), setting performance expectations and providing coaching and support
Provide exceptional customer service - responding to questions, troubleshooting issues, and ensuring a smooth facility experience
Balance onsite presence with travel: approximately 50% in-office coordination and 50% onsite at facilities
Secure travel reimbursement and ensure accurate reporting of travel activities
Qualification
Required
2–3 years of experience in medical equipment deployment, sales, or technical customer service - especially with devices like EKGs, ultrasound machines, or RPM systems
Proven ability to establish trust and collaborate effectively with healthcare facility teams
Strong technical acumen to explain and troubleshoot medical equipment and RPM technologies
Customer-service oriented mindset with polished communication skills
Managerial experience, with ability to directly supervise and develop a medtech team
Willingness to travel extensively (50% onsite) and manage reimbursement protocols
Self-motivated and adaptable—comfortable working across locations and with remote teams
Must be able to lift a minimum of 20 pounds and stand / walk / work on your feet up to 6-8 hours per day
Benefits
Health
Dental
Vision
Company-Sponsored Life Insurance
401K
Short and Long-term Disability
Paid Time Off
Commuter Benefits
Travel reimbursement included (for onsite facility visits)
Company
The MedElite Group
MedElite understands that ensuring optimal patient care is a challenge presented to skilled nursing and long-term care facilities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joel Teitelbaum Ch., CALA
Ceo & Co-Founder
Robert Athas
Chief Financial Officer
Company data provided by crunchbase