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Enru Logistics · 1 day ago

Customer Service Specialist

Bolingbrook, IL

Full-time

Onsite

Entry, Mid Level

$45K/yr - $65K/yr

2+ years exp

Enru Logistics is a company focused on supporting customer shipping operations, and they are seeking a Customer Service Specialist to ensure smooth order processing. This role involves scheduling shipments, creating orders, and collaborating with internal teams to maintain service standards and resolve issues.

Transportation/Trucking/Railroad

Responsibilities

Communicate with customer shipping locations to schedule and confirm shipments

Ensure timely and accurate delivery schedules in alignment with customer requirements

Create and process customer orders in the system

Monitor order status and proactively resolve any issues to ensure successful fulfillment

Generate and maintain reports related to shipments, order status, and performance metrics

Perform administrative tasks to support account and operational efficiency

Respond promptly to customer or vendor inquiries and requests

Collaborate with internal teams (Billing, Operations, Account Management) to resolve issues and maintain service standards

Maintaining account turnovers, process flows, work instructions and communication to contacts both internal and external when away from the office

Facilitate monthly reviews for internal stakeholders, covering performance and key service KPIs

Maintenance in the CRM for assigned Vendors – Ensuring the CRM is updated with key information. This includes contacts. Integration types, service failures

Qualification

Customer service experienceLogistics knowledgeOrder management systemsMicrosoft Office proficiencyData entry skillsManage prioritiesOrganizational skillsCommunicationProblem-solving abilitiesReporting skillsCustomer-focused mindset

Required

High school diploma or equivalent; Associate's or Bachelor's degree preferred

2+ years of experience in customer service, logistics, or order management

Strong organizational skills and attention to detail

Excellent communication and problem-solving abilities

Proficiency in Microsoft Office and experience with ERP or order management systems

Preferred

Associate's or Bachelor's degree

Company

Enru Logistics

We are specialize in consolidation and seamless transportation solutions.

Bolingbrook, Illinois, US

501-1000 employees

http://www.enru.io/

Funding

Current Stage

Late Stage

Leadership Team

Adam Saunders

Senior Vice President & Chief Financial Officer

Garret F.

Chief Digital Officer

Company data provided by crunchbase