Mashgin · 16 hours ago
Deployment Engineer - North Carolina
Charlotte, NC
Full-time
Onsite
Mid Level
$95K/yr - $95K/yrMashgin is an innovative company that enhances the checkout experience using AI technology, serving millions of users across various sectors. They are seeking a Deployment Engineer to handle the deployment and installation of technology while ensuring customer success through technical support and communication. This role requires significant travel and a deep understanding of their products to effectively serve customers.
3D TechnologyArtificial Intelligence (AI)Computer VisionRetail TechnologySoftware
Responsibilities
Traveling the country launching new locations and helping customers (50-75% travel is expected)
Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product
Respond to customer escalations and inquiries, when needed seeking partners to assist
Maintain a subject-matter expert level of knowledge of deployment systems and software
Installing kiosks to ensure our customers and clients are set up for success
Planning and preparing for deployments
Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person
Qualification
Required
Bachelor's Degree (or equivalent experience)
Ability and desire to travel frequently
Self-starter who is comfortable getting the job done without much assistance
Relentlessly resourceful, always thinking outside the box to solve complex problems
Strong communication skills
Ability to lift 50 pounds or more
Preferred
prior IT or tech repair experience
Experience with ServiceNow
Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components
Benefits
Excellent health, dental and vision insurance for you and your dependents
401k plan
Flexible PTO policy
Pet insurance for your fur babies
Voluntary life insurance plan
Company
Mashgin
Mashgin is a software company that makes AI and computer vision checkout systems.
Founded in 2014
51-200 employees
H1B Sponsorship
Mashgin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$73.69MKey Investors
New Enterprise AssociatesMatrixY Combinator
2022-05-09Series B· $62.5M
2017-11-28Series A· $8.2M
2015-04-15Seed· $2.8M
Leadership Team
Abhinai Srivastava
Founder & CEO
Mukul Dhankhar
Founder
Recent News
2025-08-09
Company data provided by crunchbase