InTouch Practice Communications · 17 hours ago
Digital Marketing Customer Success Manager
United States
Full-time
Hybrid
Mid, Senior Level
$50K/yr - $70K/yr
5+ years expInTouch Practice Communications is a premier digital marketing agency focused on the veterinary industry. They are seeking a Digital Marketing Customer Success Manager to own client relationships, guide strategy, and ensure measurable progress for veterinary partners through effective communication and collaboration with internal teams.
AdvertisingMarketing
Responsibilities
Serve as the primary point of contact for assigned veterinary clients
Lead meetings, manage expectations, and build long-term trust
Translate complex digital performance into clear, actionable insights
Collaborate with digital analysts to shape SEO, local search, paid media, content, and website strategies
Understand how organic, local, and paid efforts work together—not in silos
Help clients understand why strategies matter, not just what we’re doing
Identify opportunities where additional InTouch products or services would benefit the client
Have confident, consultative conversations around upgrades and expansion
Play an active role in client retention and long-term value growth
Review and interpret website, SEO, local search, and paid performance
Guide strategic pivots using real data—not gut feelings
Ensure reporting tells a story clients actually understand
Work closely with designers, copywriters, and analysts to ensure strategies are executed properly
Act as the connector between client goals and internal execution
Qualification
Required
5+ years in Account Management or a similar digital marketing role
Experience managing multiple clients and strategies simultaneously
Strong understanding of SEO, Google Ads, local search, content marketing, and websites
Confident leading client conversations at all levels
Digital marketing: 1 year (Required)
Google Skillshop certifications (Search and related areas) will be required after hire if not already completed
Preferred
Strong communicator who enjoys client interaction and relationship-building
Organized, detail-oriented, and naturally accountable
Curious about digital marketing, data, and business growth
Competitive mindset—you want to win and improve
Willingness to learn SEO, analytics, and platform fundamentals (training provided)
Benefits
Competitive salary
Health benefits
401(k)
Generous paid time off
Flexible work schedules
Ongoing professional development
Supportive, collaborative team environment
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
InTouch Practice Communications
InTouch is a company which provides Veterinary marketing, Veterinary advertising, Reputation Management & Website Development services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase