United Airlines · 17 hours ago
Representative - Quality & Process Auditor (Travel)
Chicago, IL
Full-time
Onsite
Entry Level
$54K/yr - $70K/yr
1+ years expUnited Airlines is seeking a Quality & Process Auditor to support their Customer Experience team. This role involves conducting operational and safety audits, driving improvements, and providing insights to leadership while requiring extensive travel.
HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
No H1B
Responsibilities
Responsible for conducting a range of operational & Safety and Regulatory Compliance audits within the airport environment, which includes the auditing of, but not limited to, United employees and Business Partners
Drive positive reinforcement for improvement with coaching and reporting to support operational performance and customer satisfaction
Will require travel up to 100% of the time
Provide Quality & Process audit results to United and Business Partner leadership by submitting audits via technology tool
Work with United and Business Partner leadership as needed to prevent derogations in customer satisfaction and safety
Gain trust with multiple stakeholders and provide insight on common audit trends and process observations
Champion of change and continuous process improvement by being a support structure to United and Business Partner leadership by auditing service standards and effectiveness within them
Support department with ad-hoc operational support
Continue to grow in position by recurrent and ongoing training in Quality & Process standards across Airport Operations
Qualification
Required
High school diploma or equivalent
1+ years of experience in fast-paced large scale operation
Excellent communication skills, including written and verbal
Outstanding interpersonal skills
Ability to work with leaders to communicate observations and areas of improvement
Able to lead with empathy and understanding of operational environment
Strong knowledge and working experience of Microsoft Office Suite
Use of cellular technology & laptop
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Bachelor's degree
1-2 years of aviation and/or auditing experience
Quality & Process Auditing Experience
Experience working with Business Partners who perform functions for United
Benefits
Medical
Dental
Vision
Life
Accident & disability
Parental leave
Employee assistance program
Commuter
Paid holidays
Paid time off
401(k)
Flight privileges
Company
United Airlines
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-01-25IPO
Leadership Team
Mike Leskinen
EVP, Chief Financial Officer
Deneen DeFiore
Vice President & Chief Information Security Officer
Recent News
2026-01-24
Morningstar.com
2026-01-24
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