LifeStance Health · 10 hours ago
Practice Coordinator Rover
Scottsdale, AZ
Full-time
Onsite
Entry Level
$21/hr - $22/hr
1+ years expLifeStance Health is dedicated to supporting mental health needs across communities. The Rover Practice Coordinator role involves providing operational support across a defined region, ensuring high-quality front office operations and exceptional customer service for patients and clinicians alike.
Health CareHospitalMedical
Responsibilities
Create and maintain a positive, supportive, and professional working environment; serve as a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection
Preparation process for all patients ensuring all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is fully prepared
Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness
Communicate clearly and professionally with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
Deliver exceptional customer service by responding promptly and appropriately to patient needs
Apply Crisis and De-escalation Processes when managing difficult or sensitive situations
Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner
Provide support to patients with requests via phone, email, and / or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc
Manage queues within the phone system, ensuring calls are answered in a timely manner to ensure excellent customer service
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
Triage urgent patient needs and escalates to internal partners when necessary
Collect co-payments and outstanding balances for in-person and telehealth visits at the time of service
Complete insurance eligibility verification and reach out to patients to resolve any issues
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. and respond to operational questions
Partner with clinicians to resolve patient questions or concerns
Audit clinician schedules for accuracy and completeness
Contribute to a pleasant, safe, organized, and motivational working environment in the Practice
Qualification
Required
Ability to commute to a variety of offices within a defined regional radius
Strong multitasking and prioritization skills
Ability to work both independently and collaboratively in a team environment
Clear and effective communication skills, both written and verbal
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Able to manage sensitive and confidential Information (HIPAA)
High School or equivalent required
Minimum of 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Behave Ethically: Demonstrates integrity and adheres to company values, ethical standards and privacy requirements
Relationship Building Establish and maintain positive working relationships with others (internally and externally) Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
Growth Mindset: Identify opportunities for process improvement. Identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem
Flexibility and Adaptability: Willing and able to be flexible in responsibilities and easily adapt to organizational needs
Organization & Attention to Detail: Set priorities, develop a work schedule, and monitor progress towards goals. Maintain accuracy in data entry, documentation and communication
Conflict Resolution: Navigate disagreement constructively by listening actively, communicating respectfully, and collaborating to reach solutions that uphold LifeStance values and support and effective working environment and patient care
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job
A valid driver's license and the ability to travel by automobile to multiple locations is required
Preferred
Associates/bachelor's degree preferred
Minimum of 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
Benefits
Medical
Dental
Vision
AD&D
Short and long-term disability
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Company
LifeStance Health
LifeStance is a national provider of behavioral healthcare services with operations across the country.
5001-10000 employees
H1B Sponsorship
LifeStance Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$125MKey Investors
Silversmith Capital Partners
2024-05-21Post Ipo Secondary· $125M
2021-06-09IPO
2017-01-01Private Equity
Leadership Team
Chuck Solomon
Director of Employer Branding & Recruitment Marketing
Warren Gouk
Chief Administrative Officer (CAO)
Recent News
LifeStance Health, Inc.
2025-11-07
2025-11-07
Company data provided by crunchbase