Adobe · 5 hours ago
Senior Customer Success Manager
Chicago, IL
Full-time
Onsite
Senior Level
$135K/yr - $234K/yr
5+ years expAdobe is a company focused on changing the world through digital experiences. They are seeking a Senior Customer Success Manager to drive product adoption and value realization across Adobe’s Digital Media offerings while building trusted partnerships with key customer stakeholders.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Build and maintain positive relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe’s products and services
Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it
Position Adobe’s complementary product offerings aligned to Substance 3D in relevant and value-focused ways, ensuring the customer is engaging across the complete Cloud portfolio, including tools such as API Services, and in partnership with Creative Cloud teammates, any identified interest in CC product offerings, among others
Partner closely with sales and account management counterparts on growth opportunities within customer accounts
Maintain deep product knowledge and customer best practices across our product suite
Build and present product value presentations to customer collaborators and executives
Align with internal stakeholders such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through successful launch, adoption, and value realization
Accountable for customer’s overall success with Adobe Substance 3D platform including activation, engagement, adoption, expansion, and health scores
Gather customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement of the product's features and functionality
Identify customers with deployment risk and partner with an Account Manager to build and implement get-well plans
Qualification
Required
5 + years relevant work experience in sales and/or customer success with a preference for experience in the technology industry and experience with the Adobe products
Proven ability successfully navigating customer challenges to resolution and sales quota or customer success metric attainment and achievement
Previous experience working as a trusted advisor to drive business value and sales expansion opportunities!
Proven experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations
Bachelor's Degree or equivalent experience
Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments
Communicative: Exceptional presentation and interpersonal skills
Influential: Positive relationship management skills; proven ability to effectively navigate organizations and champion joint partnerships
Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite
Available to travel approximately 50%
Benefits
Short-term incentives are in the form of sales commission plans.
Short-term incentives are in the form of the Annual Incentive Plan (AIP).
Certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
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