NEOGOV · 19 hours ago
Library Assistant II (Part-Time)
Boise, ID
Full-time, Part-time
Onsite
Entry Level
$16.15/hr - $18.92/hr
2+ years expThe City of Boise is seeking a part-time Library Assistant II for the Library! Main Branch, which serves as a vibrant community hub. The role involves providing support to library users through circulation services, readers’ advisory, and basic technology assistance, while fostering an inclusive environment aligned with the library’s mission.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists library users with circulation, reference, reader's advisory and other library services
Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs
Maintains an intermediate knowledge of library resources and practices
Assists the public with library computer use and related technology
Researches user inquiries and explains policies and procedures
Refers more complex issues to higher-level staff
Performs proper library opening and closing procedures
Checks in returned materials using library computer systems
Maintains library collections by accurately sorting and shelving materials
Performs semi-routine tasks requiring some discretion and use of limited judgment and initiative, including processing damaged or incomplete library materials
Orders supplies for the office and programs, as needed
Provides leadership, coaching and mentoring to lower-level positions for tasks such as developing displays to effectively promote programs, library services and materials, as needed
Assists in planning and delivering in-house and outreach programs for users of all ages, as needed
Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations, as needed
Performs all duties of lower-level related positions and handles moderately complex issues and problems
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent and two years of experience providing customer service or working with diverse populations, or an equivalent combination of education and experience
Knowledge of public library operations, policies and services
Knowledge of customer service techniques
Knowledge of intermediate computer skills
Ability to use library systems
Ability to work independently and use initiative
Ability to prioritize a broad range of administrative tasks
Ability to exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with users
Ability to multitask and complete tasks within deadlines
Ability to communicate effectively in the English language at a level necessary for efficient job performance
Ability to perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation
Preferred
Three years of experience in a public library or similar environment providing customer service to diverse populations
Some specialized training or coursework and experience working in a library setting
Benefits
Healthcare- Flexible options premium medical coverage for you and your family:
Low cost dental and vision options.
Post-employment health savings account.
PERSI retirement benefits
401(k) or 457b pre-tax investment options with employer match
457b Roth after-tax investment options with no match
Up to $500 cash per year for participants
Alternative transportation incentives
Vacation leave distributed each pay period, and this increases the longer you stay with the City
12 paid holidays every year
Sick leave distributed each pay period
10 weeks Parental Leave
Basic Life insurance at no cost to you
Long Term Disability insurance at no cost to you
Pre-tax Flexible Spending Accounts
Supplemental Life Insurance
Supplemental Disability Insurance
Tuition reimbursement
Free local bus pass
Corporate discount programs
AFLAC
Employee Assistance Program for short-term counseling on work, family, finances, and personal issues
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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