PathGroup · 7 hours ago
Client Services Representative
Birmingham, AL
Full-time
Onsite
Entry, Mid LevelPathGroup is a company that focuses on providing client services in the clinical lab testing field. The Client Services Representative II plays a crucial role in ensuring client satisfaction through effective communication and training.
BiotechnologyHealth CareHealth Diagnostics
Responsibilities
Follow client services department policies and procedures
Call alert test reports for clinical lab testing to clients
Follow up with clients/physician offices on requisitions that have incomplete test orders, or incomplete or erroneous patient demographics or insurance/billing information
Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction
Handle difficult calls tactfully, courteously, and professionally
Research and resolve problems with specimens and/or reports
Contribute to a positive work climate and to the team effort of the department and company
Prepare new training documents and maintain existing training documents for new employees and current employees
Effectively train employees in Client Services policies and procedures
Assist the Client Service Lead/Director of Business Operations in monitoring the workflow, productivity, and work quality of the department and personnel
Communicate pertinent department information/issues to the Client Services Lead
Abide by all regulatory, company and departmental regulations, policies and procedures, including the company Safety and Corporate Compliance Programs
Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies
Qualification
Required
Perform the daily activities of the Client Services Rep I which includes, but is not limited to, answering telephone calls, email, or fax inquiries to fulfill external and internal client needs and ensure client satisfaction
Instrumental in the training of new employees, and providing additional training and support to existing employees
Follow client services department policies and procedures
Call alert test reports for clinical lab testing to clients
Follow up with clients/physician offices on requisitions that have incomplete test orders, or incomplete or erroneous patient demographics or insurance/billing information
Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction
Handle difficult calls tactfully, courteously, and professionally
Research and resolve problems with specimens and/or reports
Contribute to a positive work climate and to the team effort of the department and company
Prepare new training documents and maintain existing training documents for new employees and current employees
Effectively train employees in Client Services policies and procedures
Assist the Client Service Lead/Director of Business Operations in monitoring the workflow, productivity, and work quality of the department and personnel
Communicate pertinent department information/issues to the Client Services Lead
Abide by all regulatory, company and departmental regulations, policies and procedures, including the company Safety and Corporate Compliance Programs
Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies
Company
PathGroup
PathGroup provides anatomic and clinical pathology services in Tennessee, Kentucky, Georgia, Illinois, Indiana, and North Carolina.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$19.5M2022-05-13Private Equity
2016-08-01Private Equity
2010-01-12Debt Financing· $19.5M
Leadership Team
Imad Nijim
Senior Vice President, Chief Information Officer
Recent News
MarketScreener
2025-09-09
Company data provided by crunchbase