Highmark Health · 18 hours ago
IT Service Desk Specialist
WI, Working at Home - Wisconsin
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $91K/yrHighmark Health is seeking a highly motivated and detail-oriented IT Service Desk Specialist to join their specialized IT support team dedicated to the Radiology Department. In this critical role, you will serve as the primary point of contact for technical support within Radiology, ensuring the smooth operation of vital systems and equipment while also managing the asset lifecycle and developing self-service resources.
Health CareHospital
Responsibilities
Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design
Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success
Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts
Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle
Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation
Other duties as assigned or requested
Qualification
Required
Information Systems or Technology
Bachelor's degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree
Basic Analytical Skills
Basic Problem-Solving
Basic Communication Skills
Preferred
Lean/Six Sigma
Health Insurance or Healthcare Industry
Master's degree in Business Administration, Business Management, Information Systems or related field
Information Technology Infrastructure Library (ITIL)
The Open Framework Group (TOGAF)
Six Sigma
Project Management Professional (PMP)
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
Founded in 1848
10001+ employees
H1B Sponsorship
Highmark Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (55)
2022 (75)
2021 (54)
2020 (58)
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
Company data provided by crunchbase