QuidelOrtho · 3 hours ago
Field Application Specialist, Point of Care & Molecular - CA
US - California
Full-time
Hybrid
Entry, Mid Level
$102K/yr - $133K/yr
2+ years expQuidelOrtho is a world-leading in vitro diagnostics company formed by the unification of Quidel Corporation and Ortho Clinical Diagnostics. The Field Application Specialist will partner with the Sales Organization to provide technical training and support for customers on QuidelOrtho products, ensuring customer satisfaction and successful product implementation.
Medical Device
No H1B
Responsibilities
Meets or exceeds Company goals including and not limited to revenue, test of record, or other metrics
Coordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materials
Organizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to training
Provides implementation, validation, and technical support for targeted accounts to meet customer timeline
Defines testing requirements within the laboratory per Package Insert (PI). Performs assays accurately in laboratory settings
Analyzes qualification data and technical site visits, and information from customer user groups within an account and reports as required
Gains and maintains customer commitment by providing critical technical information and consultation
Ensures high levels of satisfaction through the customer experience
Communicates product complaints to Technical Support for documentation
Collaborates with team members in discovering and managing troubleshooting opportunities including retraining
Troubleshoots customer complaints as dispatched
Evaluates competitive landscape in accounts and communicates this information to all levels of the regional sales team
Engages to learn new products and relevant technical and clinical information
Acts as a technical resource for regional field team and customers
Leverages technical expertise to suggest additional instruments and assays as appropriate (menu expansion)
Works with field sales as a technical liaison to close new business
Assists with technical training materials (documents, protocols, evaluation tools, job aids, etc.) for use at customer sites or with distributors
Expresses ideas effectively in individual and group settings, including nonverbal communication. Adjusts language to fit the needs of the audience
Meets with the regional team regularly to discuss territory updates; maintains a good understanding of individual territory needs and IDNs
Operates as an effective and contributing member of the regional team, leverages strategic selling framework
Demonstrates basic knowledge of automation as applicable
Updates activities in CRM system in a timely manner
Carries out duties in compliance with established business policies and any additional duties and projects as assigned
Perform other work-related duties as assigned
Qualification
Required
BS/BA or equivalent in life sciences, medical technology, related field or a combination of education and equivalent experience
Minimum of two (2) years of experience (or related experience) in a clinical laboratory role, preferably in the medical device/diagnostic market
This position is not currently eligible for visa sponsorship
Preferred
Experience within Healthcare or Medical Device industry
Experience in chemistry, transfusion medicine, microbiology, virology, or an immunology laboratory desired
LIS experience preferred
Certified as a medical technologist, microbiologist, or specialist preferred
Benefits
Medical
Dental
Vision
Life
Disability insurance
401(k) plan
Employee assistance program
Employee Stock Purchase Plan
Paid time off (including sick time)
Paid Holidays
Company
QuidelOrtho
> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Busky, CPA
Chief Financial Officer
Michael Iskra
Executive Vice President and Chief Commercial Officer
Recent News
2025-12-18
2025-11-06
2025-11-06
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