NEOGOV · 1 day ago
911 Public Safety Telecommunicator, Calltaker
Norfolk, VA
Full-time
Onsite
New Grad, Entry Level
$48K/yr - $80K/yrNEOGOV is seeking a full-time Public Safety Telecommunicator, Call Taker to join the City of Norfolk's 911 center. This role involves answering emergency and non-emergency calls, providing assistance to the public, and ensuring effective communication for public safety purposes.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Learns and responds to emergency and non-emergency requests by answering multi-line telephones, including 911 lines and computer-aided dispatch (CAD), determining the caller’s needs, verifying information given by the caller and sending information to the dispatcher
Provides additional assistance to the general public by searching wanted information, locating and/or referring phone numbers and addresses to appropriate departments, contacting outside agencies for assistance regarding mutual aid, power failures, gas leaks or other issues. Access federal, state, and local criminal databases for relevant information
Type minimum 30 words per minute. Keyboard proficiency is required to effectively train and certify in this position
Attend our in-house Public Safety Telecommunicator academy where you will attain the following certifications: Emergency Medical Dispatcher (EMD), Cardio-Pulmonary Resuscitation (CPR), Virginia Criminal Information Network (VCIN/NCIC), Department of Criminal Justice Services (DCJS) certification
Train and certify on multi-line E911 and administrative phone lines and associated equipment
Field stressful calls while entering information into computer aided dispatch system (CAD) for Police/Fire/EMS dispatch
Ability to speak English clearly and effectively control a conversation with distressed callers
Ability to read maps, reference books, technical manuals, medical cards, and related correspondence
Work involves choices of actions within limits set by standard practices and procedures. Mature and professional judgment is required to apply the proper course of action
Maintain communication with other departments which may involve decision-making for public safety purposes
Ability to work with various local, state, and federal law enforcement agencies
Must be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years
May perform other duties such as training employees, attend training classes, conduct tours and public outreach
Qualification
Required
Must be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years
Typing 30 WPM
This position requires the successful completion of a typing test that will be sent to you via email
Attend our in-house Public Safety Telecommunicator academy where you will attain the following certifications: Emergency Medical Dispatcher (EMD), Cardio-Pulmonary Resuscitation (CPR), Virginia Criminal Information Network (VCIN/NCIC) and successfully pass
Preferred
Education related to Criminal Justice, Emergency Medical, or other related fields
Ability to easily navigate a desktop computer and effectively direct customer service in a stressful environment
Keyboard efficiency
Benefits
Comprehensive benefits package
No-cost participation in a wellness program which provides massages, saltwater floats, sauna, gym use, and more
Paid holidays
Vacation and sick leave
Employer paid pension plan
Basic life insurance
Voluntary participation in medical and dental
Section 457 deferred compensation
Long-term disability
Optional life insurance for self, spouse and children
Medical and dependent care reimbursement plans
Access to membership in credit union
Employer provided parking
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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