JBW Federal · 1 day ago
IT Service Manager
Scott Air Force Base, IL, US
Full-time
Onsite
Senior Level
5+ years expJBW Federal is a subsidiary company of the Kanaka Foundation, dedicated to supporting Native Hawaiians. The IT Service Manager oversees and manages service delivery, ensuring alignment with business objectives and client needs, while developing comprehensive service plans and maintaining high service quality.
ConstructionEnvironmental ConsultingInformation TechnologyTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
The IT Service Manager oversees and manages service delivery, ensuring alignment with business objectives and client needs
This role involves collaborating with stakeholders to define service strategies, objectives, and service level agreements (SLAs)
Develops comprehensive service plans and roadmaps to ensure services meet business needs
Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality
Leads incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions
Other support duties as needed/directed
Qualification
Required
5+ years of relevant experience
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
ITIL v4 Foundation certification required (Intermediate or Managing Professional preferred)
Strong understanding of ITSM processes and frameworks (Incident, Problem, Change, Configuration, and Service Request Management)
Experience with enterprise ITSM tools
Excellent communication, analytical, and problem-solving skills
Experience in metrics-driven management and process optimization
Experience working in large enterprise or government environments
Experience leading Continual Service Improvement (CSI) initiatives
IAT Level II
Active Secret Security Clearance is required
Must be a US Citizen and pass a background check
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested
Preferred
Intermediate or Managing Professional ITIL v4 certification preferred
Benefits
Health insurance
Dental insurance
Vision insurance
Pet insurance
Annual membership to Costco or Sam's
401K
Company
JBW Federal
JBW Federal is a holding company that specializes in construction, information technology, and environmental consulting.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase