Pacific Life · 9 hours ago
Salesforce Production Support Analyst
Newport Beach CA-800
Full-time
Onsite
Entry Level
$36.05/hr - $44.06/hr
2+ years expPacific Life is a leading insurance company focused on providing support for policyholders' needs. They are seeking a Salesforce Production Support Analyst to manage production issues, assist users, and ensure data quality within their Salesforce environment.
FinanceFinancial ServicesInsurance
Responsibilities
Serve as the first point of contact for Salesforce production issues, responding to and triaging incoming support requests
Perform initial troubleshooting, validate reported issues, and escalate to Level 2/3 support when necessary
Resolve routine issues within defined SLAs and maintain clear documentation of root causes and resolutions
Participate in recurring Production Support triage and case review meetings to ensure timely progress on open items
Assist users with functional inquiries, navigation questions, and basic Salesforce usage problems
Execute user account setup, deactivation, and access adjustments in accordance with security and compliance standards
Maintain roles, profiles, and permission sets to support business operations with minimal friction
Support new‑user onboarding by providing guidance and configuration assistance as needed
Investigate and correct data discrepancies, missing relationships, or validation issues identified through user reports and monitoring
Perform basic data updates, including record type changes, field corrections, and bulk edits when appropriate
Assist with data validation and functional checks following deployments, imports, or scheduled data loads
Support cross‑team data triage efforts by tracking issue assignments and coordinating with data owners
Monitor Salesforce batch jobs, scheduled tasks, and integrations for failure conditions or unexpected behavior
Qualification
Required
2 + years experience in Level 1 Production Support/ Customer Support roles
Previous experience with Salesforce or any comparable CRM application (SAP, Peoplesoft, etc)
Preferred
Ability to work effectively in a team environment
Bachelor's Degree in a technical discipline
Excellent communication and documentation skills
Achieved or in the process of earning Salesforce certifications
Be highly driven and able to self-manage in a fast-paced environment
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President, Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
Company data provided by crunchbase