Mission Community Hospital · 1 day ago
Admin rep
Los Angeles, CA, US
Full-time
Onsite
Entry Level
1+ years expMission Community Hospital is dedicated to providing a welcoming environment for patients and visitors. The Admitting Representative is responsible for facilitating the admission process, ensuring accurate patient registration, and maintaining effective communication with patients and staff.
Health CareNon ProfitWellness
Responsibilities
Always represents the organization, the primary welcoming representative to all patients, public, visitors in all areas
Conducts self in a manner consistent with established organizational customer service standards
Demonstrates communication and organizational skills that enhance the image of the organization in the eyes of the public, whoever they may be
Interviews patients in a courteous manner to obtain accurate information and facilitate quick admission and registration of patients
Adheres to the established dress code of the MCH customer relations department
Escorts or arranges escort of patients or public to designated areas as needed
Interprets and explains hospital, state, federal policies and organizational services to patients and visitors in a way that they can understand and feel respected
Ability to communicate effectively and professionally with patients, visitors, physicians and hospital personnel
Ability to work in fast-paced public arena and prioritize multiple tasks related to customer service, clerical duties, physician relations, and organizational processes
Awareness of when customer relations situations require managerial support
Communicates to Registration Department all financial, demographic data necessary to ensure a complete admission folder is processed upon patient entry
Alerts appropriate department of self-pay accounts for follow-up and review
Witnesses and obtain patient signatures on all required forms to facilitate admission/registration
Adheres to organizational policies related to HIPAA (privacy, confidentiality, etc.)
Creates admission financial file for each patient admission (ER, IPS, BHU, MDU, Surgery) containing all required documents, copies for proper business office/contract billing & processing
Verifies benefits and obtains eligibility for every patient encounter
Notifies the Insurance Company and IPA on every patient admitted as (Inpatient, BHU, MDU, Surgery) prior to being admitted to the MCH
Utilizes 2 patient identifiers as outlined in the National Patient Safety Goals standards per Joint Commission
Uses patient labels and identify all necessary patient documentation to ensure an accurately identified patient & record are correctly entered into the registration system. Utilizes the 2 patient identifiers prior to placing a wrist band on a patient
Responsible for reconciling current census admissions/discharges prior to shift-end for 100% accuracy
Responsible for collecting monies, writing receipts, and depositing money into safe collected from patients in accordance with departmental/hospital policies
Actively supports the department/hospital policies, procedures, and regulations
Maintains a well-organized, equipped, and safe work environment at maximum efficiency
Willing to assist coworkers and peers to improve department or hospital-wide processes
Must complete the Daily Productivity Log at the end of each shift worked
Flexible with shifts and or days as emergencies arise
Attends required staff meetings, in-services, and certification courses for personnel file
Qualification
Required
Minimum of 1-year progressive admission/registration experience or previous MD office, medical billing experience preferred
Knowledge of medical terminology
Knowledge of third-party reimbursement
Excellent verbal and written skills
Manual dexterity and mobility
Ability to follow proper lifting techniques, push wheelchairs with weight to 150 lbs
Ability to utilize computers and electronic equipment to achieve department goals: CPT, printers, typewriters, computers, telephones, and fax machines
Employee must obtain his/her MAB (Management of Assaultive Behavior) and Fire Card course within first 60 days of employment
Employee required to attend an AIDET Training class
Preferred
Bilingual English/Spanish preferred
Company
Mission Community Hospital
Mission Community Hospital is a nonprofit organization that offers medical, surgical, psychiatric and 24/7 emergency room care services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Theiring
Chief Executive Officer
Company data provided by crunchbase