Carta · 12 hours ago
Support Analyst, Corporations
United States
Full-time
Remote
New Grad, Entry LevelCarta is a company that connects founders, investors, and limited partners through world-class software designed for venture capital and private equity. The Support Analyst will be the primary point of contact for customers, addressing inquiries and providing support while ensuring a high level of customer service.
Asset ManagementFinanceFinancial ServicesFinTechImpact InvestingSaaSSoftware
Responsibilities
Provide timely and accurate front-line support for all customers that your support segment services
Proactively follow-up with your clients and stay actively engaged from the day a case is opened
Engage with clients real-time via phone or zoom
Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
Become an expert in our security and escalation practices
Train your clients based on the understanding you have acquired while working with them
Qualification
Required
Fluent in English with strong written and verbal communication skills
Highly organized with strong attention to detail as our work is subject to many legal regulations
Care deeply, genuinely, and passionately about client services
Excited to take on new challenges
Ability to articulate technical and complex concepts in a clear and concise manner
Ability to balance multiple active projects
Exhibit diplomacy, tact, and poise when communicating with clients or customers
Driven to help and solve problems
Preferred
Experience in a fast paced, client facing environment is a plus!
Experience learning new technologies, platforms, and systems is a plus!
Benefits
Equity
Health, dental, and vision insurance covered at up to 100%
Access to comprehensive on demand mental health program through Modern Health
401k + matching
Minimum time off of 15/day per year, and flexible beyond that
Parental Leave
Fertility Benefits
Unlimited book reimbursement
Learning & development resources
Robust Employee Resources Groups
Employee Assistance Program
Company
Carta
Carta is a global ownership management platform that helps companies, investors, and employees manage equity and ownership.
Founded in 2012
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.16BKey Investors
Silver LakeTribe CapitalAndreessen Horowitz
2021-08-13Series G· $500M
2021-04-21Series Unknown
2021-02-04Secondary Market
Leadership Team
Henry Ward
CEO & Co-Founder
Charly Kevers
CFO
Recent News
Crowdfund Insider
2026-01-20
2026-01-19
2026-01-19
Company data provided by crunchbase