Anduril Industries · 2 hours ago
Senior Service Desk Systems Administrator
Atlanta, Georgia, United States
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $112K/yr
7+ years expAnduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. The Senior Service Desk Systems Administrator will provide primary technical support for software and hardware, manage IT systems, and assist with operational improvements.
AerospaceArtificial Intelligence (AI)GovernmentMilitaryNational Security
Responsibilities
Provide primary on-site and remote technical support for software and hardware
Handle tickets in Jira Service Management system
Support Video Conferencing for on-site VIP events
License administration of end user software including but not limited to Adobe, Lucid, etc
Identify persistent problems and recurring failures for root cause analysis
Manage and support Windows, Linux and Mac OS
Understanding and experience with VDI, Azure, AWS, Parallels, Ubuntu, NixOS, and RHEL
Responsible for deploying, recovering, maintaining and tracking of IT hardware
Assist with on-going operational improvements and enforce changes
Participate in or lead projects as assigned
Participate in a weekly on-call rotation
Travel to our offices in the North East region as needed, specifically the offices in the Greater Boston area
Identify and document knowledge articles and SOPs for end users and internal IT
Qualification
Required
At least 7 years of experience in a senior service desk, system admin, or lead technical role
Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Extremely detailed oriented
Excellent customer service
Strong analytical and problem-solving skills
Experience with ticketing systems and managing a ticket queue
Experience supporting IT systems, networks and related technologies
Experience with endpoint management tools (SCCM, Jamf, Workspace One, etc.)
Excellent knowledge of PC and Apple hardware
Preferred
Prior experience using and/or administering JIRA Service Management or similar ITSM tools
Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint)
Experience with Zoom and related video conferencing hardware
Experience with Okta or other similar IAM tools
Experience in a Zero Trust / BeyondCorp environment
Familiarity with Government systems access (CAC)
Benefits
Comprehensive medical, dental, and vision plans at little to no cost to you.
We cover full cost of medical insurance premiums for you and your dependents.
We offer an annual contribution toward your private health insurance for you and your dependents.
Anduril covers life and disability insurance for all employees.
Highly competitive PTO plans with a holiday hiatus in December.
Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Access free mental health resources 24/7, including therapy and life coaching.
Annual reimbursement for professional development
Company-funded commuter benefits based on your region.
Available depending on role eligibility.
Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
Pension plan with employer match.
Superannuation plan.
Company
Anduril Industries
Anduril Industries is a defense product company that builds technology for military agencies and border surveillance.
1001-5000 employees
H1B Sponsorship
Anduril Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$6.25BKey Investors
AlphaTON Capital Corp.Founders FundU.S. Department of Defense
2025-12-16Corporate Round· $30M
2025-06-05Series G· $2.5B
2025-01-07Grant· $14.3M
Leadership Team
Brian Schimpf
Co-Founder and CEO
Joseph Chen
Co-founder
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-24
Company data provided by crunchbase