Restaurant365 · 7 hours ago
Site Reliability Engineer II
United States
Full-time
Remote
Entry, Mid Level
$99K/yr - $138K/yr
2+ years expRestaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. The Site Reliability Engineer II will support and enhance the company's cloud infrastructure and applications, collaborating with various teams to resolve issues and improve system reliability and security.
AccountingProductivity ToolsRestaurantsSaaSSoftware
Responsibilities
Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis
Identify and automate manual processes to improve efficiency and reduce risk
Enhance and evolve monitoring tools and platforms to improve observability
Promote and apply best practices for reliability, scalability, and performance across engineering
Implement and support cloud automation using Terraform, Ansible, or CloudFormation
Work within change management protocols to provide maximum uptime for production systems
Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis
Partner with developers, architects, vendors, and IT teams to ensure reliable system operations
Research and remediate vulnerabilities in coordination with security teams
Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures
Apply company policies and procedures when handling operational tasks and incidents
Suggest and implement improvements to operational processes and monitoring practices
Contribute to technical diagrams, documentation, and runbooks for system reliability
Expand expertise in cloud services (Azure, AWS, or GCP) and container platforms (EKS, ECS, AKS)
Build proficiency with observability and monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios)
Develop scripting and automation skills using Python, Bash, PowerShell, or similar
Participate in planning discussions by contributing technical input on system stability and reliability
Qualification
Required
BS in Computer Science, Information Systems, or related field (or equivalent experience)
2–4 years of experience in site reliability engineering, DevOps, or cloud operations
Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob storage
Proficiency with infrastructure-as-code and automation (Terraform, Ansible, YAML, Python, Bash, PowerShell)
Strong Linux engineering skills; working knowledge of Windows administration
Experience supporting production environments and participating in on-call rotations
Familiarity with web servers and middleware (Nginx, Apache Tomcat)
Experience with CI/CD tools (GitLab, Git, or similar)
Strong written, oral, and interpersonal communication skills
Preferred
Experience with monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios)
Knowledge of performance analysis and system vulnerability remediation
Cloud certification (AWS or Azure) preferred
Familiarity with restaurant industry SaaS platforms and customer-facing applications
Benefits
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
Company
Restaurant365
Restaurant365 is an enterprise management software for restaurants that provides accounting, inventory, scheduling, and payroll solutions.
501-1000 employees
H1B Sponsorship
Restaurant365 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$437.5MKey Investors
ICONIQ GrowthBessemer Venture Partners
2024-05-15Private Equity· $175M
2023-05-19Private Equity· $135M
2019-06-27Series C· $88M
Leadership Team
Morgan Harris
Co-Founder
Kate Kemp
Chief People Officer
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase