GoAuto Insurance · 1 day ago
First Notice of Loss - Customer Service Representative
Baton Rouge, LA
Full-time
Onsite
New Grad, Entry LevelGoAuto Insurance is a family-oriented company based in Louisiana, dedicated to providing affordable auto insurance. They are seeking a First Notice of Loss (FNOL) Customer Service Representative who will be responsible for delivering excellent customer service and assisting customers with reporting motor vehicle accidents, while also processing claims and performing data entry.
Insurance
Responsibilities
Deliver great customer service and assist customers with reporting motor vehicle accidents
Receive, review and process calls regarding losses incurred
Triage callers to the appropriate person or take the appropriate steps in setting up a new claim, which also requires data entry
Qualification
Required
18+ years of age
High school diploma
Are compassionate, understanding, and willing to show empathy with callers who are experiencing a difficult situation
Committed to driving customer satisfaction
Have basic computer skills including typing, utilization of email, saving of documents and usage of Word
Have the ability to multi-task and problem solve
Organized and detail oriented
Are eager to advance their career with a reliable company
Enjoy working with a team as well as independently
Preferred
Spanish fluency highly valued
Benefits
401(k) with 4% employer match
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts
Short & long-term disability and life insurance
Generous Paid Time Off
Seven paid holidays
Career development including opportunities for advancement into a full time Claims Professional position
Company
GoAuto Insurance
At GoAuto Insurance, we redefine what it means to protect what matters most.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kerry Berry
Chief Claims Officer
Company data provided by crunchbase