Aircall · 7 hours ago
Business Systems Engineer – Billing & Revenue Systems
New York Office
Full-time
Hybrid
Entry Level
$86K/yr - $126K/yr
2+ years expAircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. They are seeking a Business Systems Analyst to support operations across Salesforce, CPQ, and billing integrations, focusing on improving the quality and reliability of commercial data and workflows.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
Support day‑to‑day operations across Salesforce, CPQ and billing integrations: investigate data and process issues, run impact analysis, and propose pragmatic fixes that keep customers correctly billed and contracts correctly represented
Execute configuration changes and small enhancements in Salesforce and related tools (e.g. product/price updates, CPQ bundle changes, field permission adjustments, validation rules, workflows) under guidance from senior team members
Act as first‑line systems support for GTM and Finance stakeholders on topics like contract terms, discounts, payment schedules, invoicing anomalies, and subscription lifecycle edge cases—triaging what can be solved with configuration vs. what needs engineering work
Work from tickets and requests coming from Business Systems / Commerce Platform queues (e.g. Jira, Zendesk), ensuring they are clearly understood, well‑documented, and driven through to resolution with timely communication to requestors
Help maintain data quality and field ownership across key objects (accounts, subscriptions, contracts, products, pricing, billing terms) by applying agreed governance rules and escalating inconsistencies you discover in Salesforce ↔ Netsuite/ZAB/Celigo flows
Contribute to rollout of pricing and packaging changes (e.g. new SKUs, updated bundles, new countries/regions): update configuration, run validation checks in sandboxes, support UAT, and ensure changes are correctly reflected in downstream systems and invoices
Document processes and changes in a structured way (Confluence, internal docs, runbooks) so Support, Sales, and Finance teams can self‑serve, and engineering has a reliable history of decisions and implementation details
Support training and enablement for GTM and Finance users on new or updated processes (e.g. how to handle early renewals, how specific CPQ flows work, how to avoid common billing issues), often in partnership with senior Business Systems Analysts and Enablement teams
Collaborate with engineers on more technical work (e.g. Celigo flows, APIs, automation) by clarifying requirements, testing behavior end‑to‑end, and validating that technical changes match the intended business outcomes
Monitor operational health of your scope by leveraging existing dashboards and reports, helping identify recurring issues, process gaps, Removeor training needs and suggesting incremental improvements rather than one‑off fixes
Qualification
Required
2+ years of experience in a Business Systems, RevOps, Billing Operations, or similar role working with commercial systems (ideally in SaaS / subscription businesses)
Hands-on experience with Salesforce as a power user or admin (creating/updating fields, page layouts, validation rules, basic automation; comfortable navigating standard objects and relationships)
Exposure to at least one of: CPQ, billing, subscriptions, or financial integrations (e.g. Netsuite, ZAB (Zone Advance Billing), Celigo or similar) in a production environment
Strong analytical skills and attention to detail: you're comfortable diving into records and logs to reconstruct what happened, and you naturally sanity-check numbers when investigating issues
Clear, concise communication skills—you can explain system behavior to non-technical stakeholders and translate business requests into precise changes or tickets
A process mindset: you look for patterns behind issues, not just one-off fixes; you're comfortable documenting steps and proposing small but meaningful improvements
Ownership and follow-through: once you pick up a ticket or topic, you see it through, looping in the right people and closing the loop with stakeholders
Preferred
Experience with Salesforce CPQ (products, price books, bundles, quote templates, subscription terms) and/or similar quote-to-cash tooling
Familiarity with integration platforms (e.g. Celigo, MuleSoft, Workato) or data flows between Salesforce and billing/ERP systems (Netsuite, ZAB (Zone Advance Billing), etc.)
Prior exposure to billing operations or accounts receivable topics (invoice generation, credit notes, renewals, payment terms, collections) in collaboration with Finance teams
Comfort working with Jira / ticketing systems and participating in structured triage with Engineering or Business Systems teams
Experience in a product-driven company where teams own both building and operating their systems and services
Ability to run simple data analyses (e.g. in Salesforce reports, spreadsheets, or BI tools) to support decisions and quantify impact
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase