Ingersoll Rand · 1 day ago
Technical Support Engineer
Quincy, IL
Full-time
Onsite
Mid, Senior Level
$65K/yr - $85K/yr
5+ years expIngersoll Rand is a company with over 160 years of technology leadership dedicated to enhancing the productivity and sustainability of various industries. The Technical Support Engineer role focuses on providing mechanical technical support and training to channel partners on Gardner Denver Blower and Vacuum products, requiring strong mechanical aptitude and problem-solving skills.
Test and Measurement
Responsibilities
Provide expert mechanical, technical support to channel technicians, leveraging contact management systems to deliver problem-solving assistance, resolving complex product and system issues while maintaining professional customer interaction
Lead resolution of customer issues with ownership and follow-through, proactively troubleshooting and ensuring full issue resolution and customer satisfaction
Manage and develop knowledge resources, including creating and updating knowledge articles, technical bulletins, fault trees, and troubleshooting guides to enhance technician effectiveness
Collaborate across teams by communicating with engineering, operations, and management to understand product specifications, identify root causes, and develop solutions
Document and report complex technical findings through technical assessments, developing clear reports outlining issues, root causes, and recommended actions
Support quality and reliability tracking by inputting critical issues into the QRMS system to facilitate data-driven improvements
Contribute to training development and delivery by assisting in designing and delivering training materials such as presentations and workshops for channel partners and internal teams
Support new product development initiatives, including providing serviceability input, field trials, upgrades, and ensuring technical support readiness for new technologies
Qualification
Required
Bachelor's degree or relevant technical and work experience equivalent
5+ years of experience in a mechanical technical work environment
Proficiency in MS Office applications – PowerPoint, Excel, Word
Strong presentation skills – capable of engaging customers, channel partners, management, and peers
Core competencies including excellent written and verbal communication, relationship-building, conflict resolution, self-motivation, and effective planning and organization
Benefits
Medical and prescription plans
Dental and vision coverage
Wellness programs
Life insurance
A robust 401(k) plan
Paid time off
Employee stock options
Company
Ingersoll Rand
Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.88B2024-05-10Post Ipo Debt· $5.88B
1906-10-11IPO
Leadership Team
Vikram Kini
Senior Vice President, Chief Financial Officer
Andrew Schiesl
Senior Vice President and General Counsel
Recent News
GlobeNewswire
2026-01-22
2026-01-13
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