Ingersoll Rand · 1 hour ago
Field Service Technician
Hampton, NJ
Full-time
Hybrid
Entry, Mid Level
$25/hr - $35/hr
2+ years expIngersoll Rand is a company with over 160 years of technology leadership, focused on making life better for employees and customers. The Field Service Engineer Technician is responsible for the full life cycle of equipment, ensuring customer satisfaction through installation, maintenance, and troubleshooting of assembly tools and related systems.
Test and Measurement
Responsibilities
Install and configure assembly tools and systems according to specifications. Perform start-up and operational checks to ensure proper functionality
Provide on-site technical assistance and training to customers. Diagnose and repair mechanical, electrical and software issues on assembly tools
Conduct preventive maintenance to minimize downtime and extend equipment life
Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals
Maximize cash flow by ensuring service reports and invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction
Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site
Other duties as assigned to support the service business and ensure customer satisfaction
Qualification
Required
High school diploma or GED required
Associate's or Bachelor's degree in engineering, engineering technology, mechanical/electrical systems or equivalent from a four-year college or university, or an equivalent combination of education and experience required
Minimum of 2 years of hands-on experience with assembly tools or industrial equipment
Valid driver's license and willingness to travel within the region
Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years
Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards
Advanced verbal/written communication skills
Advanced customer service skills including conflict resolution, communication, negotiation, etc
Ability to work independently and manage time effectively
Excellent communication and customer service skills
This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy
Advanced operating knowledge of Microsoft office software and other basic computer usage. Proficiency with handheld computer (i.e. Smartphone, iPad) and network bases
Strong troubleshooting and problem-solving skills
Frequent regional travel to customers is required (at least 50% travel), which may include outdoor work and/or work in mechanical/equipment rooms
Benefits
Health care options like medical and prescription plans
Dental and vision coverage
Wellness programs
Life insurance
A robust 401(k) plan
Paid time off
An employee stock grant
Company
Ingersoll Rand
Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.88B2024-05-10Post Ipo Debt· $5.88B
1906-10-11IPO
Leadership Team
Vikram Kini
Senior Vice President, Chief Financial Officer
Andrew Schiesl
Senior Vice President and General Counsel
Recent News
GlobeNewswire
2026-01-22
2026-01-13
Company data provided by crunchbase