Phillips Edison & Company · 10 hours ago
Tenant Recovery Analyst
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
1+ years expPhillips Edison & Company is focused on creating great omni-channel grocery-anchored shopping experiences and improving communities. The Tenant Recovery Analyst will research and analyze tenant disputes, prepare necessary documentation, and assist in the collection of recoverable expenses.
CommercialReal Estate
Responsibilities
Research and analyze assigned tenant questions or dispute cases, using language from the tenant lease and applying critical thinking and decision-making skills to resolve issues and answer questions
Prepare adjustments to CAM/RE Tax/Insurance/Utility reconciliations as needed per the terms of the lease. Ensure that Asset Management and Property Management are made aware of issues at each property as they are identified and assist in resolving issues as needed
Prepare correspondence and documentation in accordance with established policies and procedures to notify tenant of company’s position on specific disputed issues
Assist Customer Solutions Specialists in the collection of recoverable expense billings. This often requires responding directly to tenants and answering very specific billing questions by using negotiation and persuasive skills to secure the maximum amount of reimbursement for recoverable expenses for the company’s benefit
Actively collect balances for Anchor and National tenants as identified by the SVP of Portfolio Management and Customer Solutions and the Tenant Recovery Manager
Work closely with Portfolio Management, Property Management and Renewal Agents on resolving specific tenant complaints and providing guidance on prior billings during the renewal process
Notify CAM reconciliations team of required changes to MRI lease setup as identified during the handling of tenant dispute cases
Work with internal groups to provide reporting on disputes and collections as required
Assist the Tenant Recovery Manager on an Ad Hoc basis
Qualification
Required
Bachelor's or Associate's degree or equivalent experience preferred
1-3 years prior professional experience in either Accounting/Finance or Commercial Real Estate/Lease Administration capacity
Strong computer and analytical skills, including proficiency in MS Office
Competitive drive and exceptional critical thinking skills are highly desired qualities for this role
Must have strong communication skills, written and verbal, with the ability to communicate to a variety of audiences including senior leadership
Preferred
Prior MRI experience is a plus
Company
Phillips Edison & Company
Phillips Edison & Company is an internally-managed real estate investment trust (REIT).
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.43BKey Investors
PNC BankHartford Investment Management Co. (HIMCO)
2025-06-13Post Ipo Debt· $350M
2025-01-09Post Ipo Debt· $200M
2024-09-09Post Ipo Debt· $350M
Leadership Team
Jeff Edison
CEO
John Caulfield
Chief Financial Officer
Recent News
2025-12-25
Phillips Edison & Company, Inc.
2025-11-06
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