Percepta · 15 hours ago
Dealership Warranty Advocate
United States
Full-time
Remote
Mid Level
$23/hr - $23/hr
3+ years expPercepta is a company that specializes in creating customer loyalty across the globe. They are seeking a Dealership Warranty Advocate responsible for investigating and resolving warranty inquiries while ensuring excellent customer service and communication with various teams.
Customer ServiceOutsourcing
Responsibilities
Investigate and resolve Dealerships’ warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues
Document each contact in the appropriate system and create/maintain all contact communications
Utilize Automotive Warranty systems for claims review and processing
Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements. Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points
Provide feedback on improvement implementation plans to the client and Percepta management teams
Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels
Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives
Ensure adherence to the client’s record retention policy
Work on activities and/or projects as requested by management
Qualification
Required
High School diploma required
3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership)
Preferred
College Degree preferred
Benefits
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
Company
Percepta
Percepta is a global, contact services company that builds customer loyalty.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashlynn Woods
Global Employee Experience Partner
LaSandra Johnson
Human Resources Business Partner II
Recent News
2025-10-06
2025-08-25
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