Pretium Enterprise Services, India · 2 days ago
Diligence Manager - Production Flow
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expSelene Holdings is a multiple-lines business financial services firm that addresses needs in the mortgage industry. The Diligence Manager - Production Flow is responsible for managing the production and delivery of services, overseeing the Loan Review Quality Control team, and coordinating with internal departments to meet business needs.
Financial Services
Responsibilities
Review client scope, guidelines and requirements and communicate to the team for each engagement
Manage Quality Control analysts and proper feedback loop
Responsible for production goals for quantity and quality and meeting SLAs
Communicate internally with the VP of Operations to ensure feedback is incorporated in real time
Understand and be able to articulate daily/weekly/monthly system and operations processes
Identifying trends or inconsistencies which can point to potential widespread problems
Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved
Ensure regulatory and compliance policies are implemented and followed appropriately
Set team goals, objectives and define employee performance plans to meet established goals
Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate
Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items
Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive
Manage track and report results against established metrics both individually by business and jointly for the combined businesses
Maintain and drive improvements in overall client experience
Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues
Qualification
Required
Minimum 8 years' experience in residential mortgage, preferred if primarily due diligence services
Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans
Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs
Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews
Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format
Solid understanding of the client's profile, their business and risk appetite
Excellent client relationship management skills
In depth knowledge and understanding of transaction components that indicate a potential for fraud
Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas
Strong professional and interpersonal communication skills verbally and through written electronic correspondence
Ability to work well under pressure, handle competing priorities and meet deadlines
A high level of confidentiality to protect privacy rights
Excellent listening skills and the ability to use good judgment
Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred
5+ years relevant experience and/or training required
Experience in working with large companies involved in the mortgage chain. Mortgage operations experience (servicing, due diligence and origination)
8+ years' experience in transaction management, contract review, project management, or equivalent
Working knowledge of and experience with Microsoft Office (Word, Excel and Outlook) required
Previous experience with due diligence applications required, project management software preferred
Preferred
Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred
Previous experience with due diligence applications required, project management software preferred
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Company
Pretium Enterprise Services, India
Pretium Enterprise Operations India Private Limited (PES India) is a subsidiary of Pretium Partners, LLC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase