Computer History Museum · 20 hours ago
Museum Services Associate
Mountain View, CA
Full-time
Onsite
New Grad, Entry LevelThe Computer History Museum (CHM) is the world’s largest museum of the digital age, located in Silicon Valley. They are seeking a Museum Services Associate to deliver outstanding visitor service, ensuring that guests have a positive experience and understand the Museum's offerings.
ComputerNon ProfitRecreation
Hiring Manager
Therese Aquino Ick
Responsibilities
Greet visitors and provide them with excellent service in a friendly and helpful manner. This may include answering questions, resolving issues, and maintaining a welcoming and inclusive environment
Effectively operate ticketing and sales systems in accordance with the Museum’s standard operating procedures
Assist guests with coat/baggage check, lost/found, and ADA compliance requests
Communicate the Museum's mission, history, current exhibits, and programs to visitors to ensure they have the information they need for a positive and memorable experience
Effectively communicate ticketing and membership benefits and pricing structure to visitors
Provide accurate and timely customer information via friendly, engaging phone support
Maintain the highest standards in the visual appearance, cleanliness, and functionality of museum spaces
Handle various administrative tasks, such as data entry, filing, and supplies
Communicate resource requirements, issues, and priorities to direct supervisor
Assist the museum store as needed with pricing, restocking, customer service and inventory counts
Performs other related duties as assigned
Qualification
Required
Customer-focused and team-oriented with strong interpersonal skills
Experience in retail, customer service or another similar role is preferred
Familiarity with Microsoft Office: Word, Excel, PowerPoint, and Outlook
Excellent written, verbal, and communication skills
Understanding of basic Point-of-Sale (POS) Systems, including credit card processing
Ability to multitask and be flexible in a dynamic and changing environment
Basic data entry skills
Ability to work a flexible schedule, including nights, weekends, and holidays
Ability to safely lift up to 30 lbs
Ability to stand for extended periods of time (up to 8 hours)
High school degree or equivalent
Preferred
Experience in retail, customer service or another similar role is preferred
Benefits
Fully sponsored Medical, dental, and vision benefits
Partially sponsored Health dependent costs
Health Savings Accounts (HSA) with employer contributions
403(b) retirement plan with 1:1 employer matching
Generous PTO (Paid Time Off) benefits
Fully sponsored Life and Disability Insurance
Employee Discounts in museum store and onsite cafe
Company
Computer History Museum
Computer History Museum is a non-profit organization that explores the history of computing and its ongoing impact on society.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.12MKey Investors
Patrick J. McGovern Foundation
2022-01-04Grant· $0.12M
Leadership Team
Dan'l Lewin
President and Chief Executive Officer
Leonard Shustek
Chairman Emeritus
Recent News
2025-12-22
2025-10-27
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