First Horizon Bank · 6 hours ago
Fraud Protection Services - Claim Resolution Specialist
Knoxville, TN
Full-time
Onsite
Entry, Mid Level
2+ years expFirst Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Claim Resolution Specialist plays a key role in delivering exceptional service experiences to clients navigating fraud or dispute claims, ensuring quality, accuracy, and regulatory compliance throughout the process.
BankingFinanceFinancial ServicesRisk Management
Responsibilities
Serve as a trusted point of contact for First Horizon clients navigating fraud or dispute claims, ensuring a seamless and supportive experience
Thoroughly review, research, and resolve claim cases with a strong commitment to quality, accuracy, and regulatory compliance (including Reg E, Reg Z, and other relevant guidelines)
Collaborate with associates across teams to identify operational issues, minimize errors, and share knowledge for continuous improvement
Conduct detailed phone interviews with clients and/or external agencies to gather information critical to claim resolution and risk assessment
Prepare and send timely client notifications in line with all applicable regulatory and internal standards
Complete appropriate documentation and routine reporting to maintain transparent and auditable records
Respond promptly, professionally, and courteously to client inquiries, demonstrating empathy and a client-first mindset
Execute necessary adjustments to client accounts, identify recoverable transactions, and initiate merchant chargebacks as needed
Actively contribute ideas and feedback to improve processes and enhance both client and associate experiences
Qualification
Required
High school diploma or equivalent required; advanced education is a plus
2 or more years of experience in client service, financial operations, or a related field
Strong analytical and problem-solving skills
Excellent communication skills
Strong ethical background with a keen eye for detail
Demonstrated passion for client service and advocacy, providing solutions that put the client's needs at the forefront
Commitment to caring about people, with a focus on supporting and developing fellow associates
Excellence in verbal and written communication—articulate, diplomatic, and tailored to diverse audiences
Strong critical thinking, data analysis, and problem-solving skills for standardized and unique scenarios
High attention to detail, professional demeanor, and respect for the confidentiality of sensitive information
Strong organizational abilities and capacity to manage shifting priorities while delivering results
Technical proficiency with multi-system navigation and adoption of new digital tools and processes
Drive to foster team success by collaborating, sharing knowledge, and celebrating group achievements
Benefits
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
Company
First Horizon Bank
First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.
5001-10000 employees
H1B Sponsorship
First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (31)
2023 (15)
2022 (17)
2021 (19)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Hope Dmuchowski
Chief Financial Officer
Ben Hopper
Senior Vice President, Head of Consumer Distribution and ATM Strategy
Recent News
2026-01-17
EIN Presswire
2026-01-16
Company data provided by crunchbase