Life Flight Network · 5 hours ago
Communications Specialist
Honolulu, HI
Full-time
Onsite
Entry Level
2+ years expLife Flight Network is a prominent not-for-profit air ambulance organization seeking a Communications Specialist. The role involves coordinating and managing requests for assistance while ensuring exemplary customer service and effective communication with various stakeholders in the emergency medical services community.
Health CareMedicalTransportation
Responsibilities
Receives, evaluates, prioritizes, and coordinates emergency and routine service requests
Answers multiple telephone lines within three rings with employee and department identification
In instances of excessive, multiple activity, calls are initially screened for priority, always with a focus on customer service
Accurately gathers and relays necessary information from callers for standbys and activation of the LFN helicopters, ground ambulances, and fixed wing services, including notifying the appropriate aircraft and/or ground ambulance of the request for service during initial phone call with customer
100% of time gives customer an accurate ETA for our services during the first phone call and within 60 seconds of initial receipt of call
Accurately takes into account call locations, circumstances and personnel activity for assignment of the most appropriate unit
Maintains a calm, courteous, and professional demeanor at all times
Be able to take a flight request and dispatch independently within 30 days of hire
Expected to remain at console while any transport is in progress or any team is on standby. A flight in progress is defined as beginning with the initial call for service and concluding at the time the aircraft has returned to its base and a flight debrief has been completed
Required to remain on duty until relief is briefed and ready to begin shift
As events occur, accurately, completely, uniformly, and legibly records all aspects of service requests within the electronic dispatch software and/or on the appropriate forms
Knows what information is available and the proper storage locations of resource material
Completely understands and properly utilizes all features of the Comm-Center radio(s) and telephone equipment and equipment updates as they are installed
Completely understands and properly utilizes all features of support equipment: Dictaphone, clocks, paging systems, HEAR, scanner, camera monitors, emergency power access, lighting, fire terminal and security/safety alarms
Properly cares for and maintains all departmental equipment and departmental issued equipment
Reports any departmental equipment and/or departmental issued equipment in need of repair
Recognizes malfunctions of all equipment and performs basic troubleshooting repairs
Completely understands and utilizes all available mapping resources necessary for plotting service-request locations
Proactively maintains thorough familiarization with service areas at all bases and locations served by LFN
Understands the role of the Medical Resource Hospital (MRH) within the Portland Metro area trauma system
Maintains a working knowledge of the Oregon, Washington and Idaho Trauma system patient-care process
Understands area mass-casualty procedures
Makes all contacts in a style that reflects cooperative task accomplishment and maintains a good rapport with co-workers
Maintains a working knowledge of the FCC radio communications regulations
Maintains a working knowledge of persons’/patients’ rights to confidentiality
Understands LFN policies regarding press releases
Attends 80% of department staff meetings
Responsible for reviewing all staff meeting minutes
Assists new employees with policy/procedure education
Supports and assists key trainers with staff education
Participates as a team member in CQI activities to optimize program service to the sponsoring hospitals, patients, and the community
Participates with management team in the growth and improvement of LFN business to meet medical transport service and financial performance goals
Daily cleans and sanitizes work area and equipment for shift relief
Keeps work area clear of non-business-related items
Properly files resource materials after each use
Qualification
Required
Strong customer service skills
High School Diploma or equivalent
Medical Terminology knowledge
Two way radio proficiency
Skilled in multi-line phone systems
Ability to respond quickly and prioritize duties in a rapidly changing environment while maintaining a professional demeanor
Excellent written and verbal interpersonal communication skills primarily via e-mail and phone
Basic map reading skills
Intermediate knowledge of MS Office and general computer skills
IAMTCS certificate required within 1 year from date of hire
Preferred
Two years experience in police, fire, or medical emergency dispatch preferred
Previous air medical dispatch experience strongly preferred
Emergency Medical Technician a plus
Benefits
Competitive pay
401(k) with a 100% vested employer contribution — your future grows from day one
Tenure bonuses to reward your loyalty and long-term commitment
Comprehensive Medical, Dental, and Vision coverage
Company-paid Life and AD&D Insurance
Company-paid Short & Long-Term Disability Insurance for peace of mind
Wellness Reimbursement Program to support your health goals
Complimentary Life Flight Network Membership for you and your household
Paid Parental Leave to support growing families
Adoption Assistance for those building families in new ways
Bereavement Leave (including for pets) — because every family member matters
Paid Volunteer Time — make a difference in the community, on us
Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees
Tuition and Training Reimbursement to invest in your professional development
Employee Recognition Awards celebrating your impact and achievements
Multilingual Stipend to honor the value of diverse communication skills
Company
Life Flight Network
Life Flight Network provides medical transportation services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Clayton
Chief Executive Officer
Recent News
2025-08-09
Seattle TechFlash
2025-06-21
Company data provided by crunchbase