FreedomCare · 10 hours ago
Call Center Engagement Specialist (HCS / Hybrid)
Las Vegas, NV
Full-time
Hybrid
Entry Level
$18/hr - $22/hr
1+ years expFreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. The role of Call Center Engagement Specialist involves connecting and engaging with potential patients and caregivers, nurturing relationships, and managing inbound and outbound calls to facilitate the intake process for home care services.
FitnessHealth Care
Responsibilities
Engage potential patients and caregivers who are looking for more information regarding our FreedomCare program
Nurture interested individuals into signing up with FreedomCare
Collect and validate current information needed to sign up
Build sustainable relationships and engage customers by taking the extra mile
Seize opportunities to improve the customer experience when they arise
Manage large amounts of inbound and outbound calls in a timely manner
Meet personal/team qualitative and quantitative targets
Qualification
Required
1+ year of proven sales experience
Bilingual Spanish (required)
Ability to multitask, set priorities and manage time effectively
Familiarity with CRM systems and practices
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality type
Genuine care for customer's interests
Optimistic and upbeat
Self-motivating, independent, and entrepreneurial spirit
Focused and persistent
Analytical and empathetic
Data driven and goal oriented
Preferred
Experience in insurance/ healthcare background/ call center setting
Benefits
Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
501-1000 employees
H1B Sponsorship
FreedomCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Chief Executive Officer
Recent News
Home Health Care News
2025-06-30
Company data provided by crunchbase