Signifyd · 4 hours ago
Senior Enterprise Customer Success Manager
Chicago, IL
Full-time
Onsite
Senior Level
$130K/yr - $135K/yr
5+ years expSignifyd is a company that helps merchants confidently grow their businesses by building trusted relationships with their customers. As a Senior Enterprise Customer Success Manager, you will manage the ongoing success of a portfolio of large enterprise customers, ensuring alignment with their objectives and driving adoption of the Signifyd platform.
Cyber SecurityE-CommerceEnterprise SoftwareFinancial ServicesFinTechFraud DetectionSaaSSoftware
Responsibilities
Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities
Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs
Identify and successfully close renewals and expansion opportunities within your book of business
Have full ownership of commercial activities such as opportunity management and contract workflows
Understand your customers' pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
Develop collateral and conduct regular business reviews with client executive teams
Ensure swift resolution of account issues by using resources from cross-functional teams
Provide executive oversight and client communication
Work with Marketing to identify and convert successful customers into advocates
Embody Signifyd values and serve as a role model for other team members
Qualification
Required
5+ years of Customer Success Management or Account Management
Ability to travel when necessary
Proficiency in Salesforce, JIRA, Excel and G-Suite is required
Proven customer management experience with Enterprise accounts
Proven track record of managing complex projects
An analytical and metrics-driven work style
Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
Creative, driven, resourceful, detail-oriented, and highly organized
Excellent communication and presentation skills
Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
Passion for e-commerce and new technology
Preferred
Proficiency in BI tools such as Looker is a plus
Background in e-commerce, payments, fraud or data science is preferred
Benefits
Discretionary Time Off Policy (Unlimited!)
401K Match
Stock Options
Annual Performance Bonus or Commissions
Paid Parental Leave (12 weeks)
On-Demand Therapy for all employees & their dependents
Dedicated learning budget through Learnerbly
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Short Term and Long Term Disability Insurance
Life Insurance
Company Social Events
Signifyd Swag
Company
Signifyd
Signifyd is a provider of an enterprise-grade fraud technology solution for e-commerce stores.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$409MKey Investors
Blue Owl Capital CorporationPremji InvestBain Capital Ventures
2021-04-15Series E· $205M
2018-05-31Series D· $100M
2017-05-04Series C· $56M
Leadership Team
Rajesh Ramanand
Co-Founder & CEO
Mike Liberty
Co-Founder & Chief Risk Officer
Recent News
baincapitalventures.com
2026-01-02
Payments Cards & Mobile
2025-10-07
Company data provided by crunchbase