TK Elevator · 10 hours ago
Customer Care Agent I
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expTK Elevator is currently seeking an experienced Customer Care Agent I in Atlanta, GA. In this role, you will be the friendly voice for customers, resolving issues and serving as a trusted liaison, while also supporting marketing and sales functions by following up on leads.
B2BCommercialIndustrialIndustrial EngineeringIndustrial ManufacturingMachinery ManufacturingMechanical Engineering
Responsibilities
Be the first point of contact for customers — resolving questions, concerns and requests received via phone, email, chat and web form with professionalism and empathy
Build trust with customers and internal teams by communicating clearly and proactively
Serve as a product ambassador — responding to inquiries from customers about new installation products and solutions
Support our marketing and sales teams by ensuring accurate and timely follow-up of inbound leads
Use our Customer Relationship Management (CRM) system to document interactions and route customer needs to the appropriate team for resolution
Help customers manage billing needs through Billtrust, including taking payments and resending invoices
Proactively identify revenue-generating opportunities through conversations and interactions, creating leads in CRM
Partner closely with regional teams to resolve customer complaints quickly and thoroughly
Capture and share customer feedback and service gaps to continuously improve our customer experience
Consistently meet or exceed quality and productivity targets
Contribute to team projects and support business initiatives as needed
Qualification
Required
1+ year of customer service, sales support, or related experience
A customer-first mindset and the ability to listen, empathize, and act quickly
A collaborative spirit — you thrive in a team and communicate clearly
A knack for solving problems creatively and critically
Strong time management and organizational skills
A high degree of integrity, discretion and professionalism
Preferred
Bachelor's degree preferred, or equivalent combination of education and experience
Experience with marketing automation tools is a plus
Tech-savvy, with proficiency in Microsoft Office and familiarity with CRM systems (preferred)
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Company
TK Elevator
TK Elevator manufactures technology-driven escalators, elevators, passenger boarding bridges, platform lifts, and automatic doors.
Founded in 1970Düsseldorf, Nordrhein-Westfalen, DEU
10001+ employees
H1B Sponsorship
TK Elevator has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (9)
2023 (6)
2022 (8)
2021 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Alat
2025-02-24Secondary Market
2020-02-28Acquired
Leadership Team
Kevin Lavallee
President and CEO, North America and Australia
Jason Harrington
Director Advanced Manufacturing
Recent News
2025-12-11
Company data provided by crunchbase