Software Technology Inc. · 14 hours ago
Intake Specialist
Indianapolis, IN
Contract
Onsite
New Grad, Entry LevelSoftware Technology Inc. is seeking an Intake Specialist to provide timely and professional responses to public inquiries. The role involves managing complaints, conducting interviews, and ensuring compliance with relevant laws while maintaining high standards of customer service.
ConsultingInformation Technology
Hiring Manager
Sreeja Rao
Responsibilities
Respond to online inquiries regarding the filing of complaints
Effectively interview potential Complainants
Analyze and summarize information received from online inquiries
Prepare investigative work case files for investigations
Send Notice of Complaints and interrogatories to relevant parties
Provides excellent customer service, via telephone and in person
Responsible for monthly reporting
Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned
Qualification
Required
Provides timely, appropriate and professional responses to all public contact with the Commission
Answer questions, make referrals, draft complaints and forward calls to appropriate Commission staff
Serves as a professional staff member within the Commission
Provides a front-line response to the public for questions and issues concerning the Commission
Requires a strong level of organization as well as interpersonal skills, integrity and sound judgment
Privy to sensitive and highly confidential information
Receives instructions for new and complex tasks
Respond to online inquiries regarding the filing of complaints
Effectively interview potential Complainants
Analyze and summarize information received from online inquiries
Prepare investigative work case files for investigations
Send Notice of Complaints and interrogatories to relevant parties
Provides excellent customer service, via telephone and in person
Responsible for monthly reporting
Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned
Preferred
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
Interpersonal skills, especially when dealing with the public
Detail oriented work ethic
Strong organizational skills with the ability to manage various projects simultaneously
Working knowledge of computers and Microsoft Office Suite
Ability to type with speed and accuracy
General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
Ability to communicate effectively and ability to establish cooperative work relationships
Company
Software Technology Inc.
Software Technology, Inc.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase